Our Loyalty Program

1. How it all works

At Vera&John, we’re all about helping you find your fun, that’s why we’ve set up our Loyalty Shop; to provide you with a way to get oodles of exciting goodies that’ll take your play to the next level!

Here’s how it works:

It all starts from your first wager… well, it starts much sooner than that. When you register for a Vera&John account, we’ll sign you up for our Loyalty Program right away.

There are 7 Loyalty Levels for you to explore, each with its own rewards, and each month you’ll climb the Levels by making cash wagers.

At the same time, you’ll earn Coins which you can use to buy special treats from our Loyalty Shop.

When you play you’ll be deciding your Level for the next month, with each new calendar month starting on the 1st of the month at 02:00 CET/CEST.

2. Wagering information

The more you play, the more you’ll progress during the month. Here’s a quick tip to help you go further; pick a game with a low RTP.

Games with a lower RPT give you more of a boost along the Level Progression bar than games with a higher RTP.

Speaking of the Level Progression bar, you can find it on our Loyalty Program page. It will let you know how far you are from levelling up!

3. Levelling up

Levelling up is all part of the fun! You determine what Level you’ll be next month by making wagers during the current month.

And if you’re as keen as mustard and fill up the Level Progression bar before the month is over, we’ll bump you up to your new level right away!

Do watch out, though. If you’ve made no wagers at all during the current month you may lose your progress next month. You’ll get to keep your Coins, of course. The only way you can lose Coins is if it’s been a long time since your last deposit or cash wager.

What are the benefits of levelling up?

First off, you’ll be kicking off a brand-new month with a brand-new Level! You’ll always get to enjoy the benefits of your new Level for one month, unless you’ve achieved Level 5. Hero, 6. Star, or 7. Maestro, because then you’ll stay there for two whole months!

And you’ll unlock a new range of goodies from the Loyalty Shop. Offers like Free Spins, Deposit Bonuses, Spin Credits, and Coins to Cash Conversions all get bigger and better with every new Level!

4. The Loyalty Shop

Every time you log in and play you’ll earn Coins – up to a maximum of 10,000 Coins per month – which you can use to buy some pretty great things.
Free Spins and Bonuses, Spin Credits and loads more besides! And it all gets better whenever you level up. Speaking of which, the shop will look different depending on your Level.
Not all bonuses are available at every Level, so watch out for these symbols:

A locked symbol means the item isn’t available at your current Level. Level up and you may be able to unlock it!

If you see this symbol it means you don’t have enough Coins to buy the item. Remember, you can always get more Coins by playing!

5. FAQs

How can I find a game’s RTP?

Every game’s RTP is different, so you’ll need to check each game if you want to know what its RTP is. Most games list this information in the help or information sections of the game.

Why do I progress slower (or faster) on one game as opposed to another?

The lower a game’s RTP, the faster you’ll earn Coins. That means that if you play games with a higher RTP, your progress will be slower. We recommend trying a few different games until you find one with a lower RTP to give you a bit of a levelling boost!

How do I use my Coins?

You can use Coins to buy goodies from our Loyalty Shop. Make sure to keep coming back each month to check out the new selection!

How do I get Coins?

The same way you climb the Loyalty Levels, by making cash wagers! Every wager you make will get you Coins to spend in the shop.

Do my Coins ever expire?

Yes. Your Coins will expire if you go for 90 days without making a cash wager and depositing into your VJ account.

How do I find my previous shop purchases?

In the shop there’s a tab called “Purchase History” which lists all of your previous shop purchases.

Is there a limit to the number of Coins I can have?

You can earn a maximum of 10,000 Coins each month.

Where can I find my current standing?

On the Loyalty Program page you can find your current level and your current standing on the Loyalty Progression bar.

Why is my current Level lower than last month’s?

Your wagers this month count towards your level next month, so it could be that you simply made fewer cash wagers in the previous month. You can level up at any time, so just keep wagering and you’ll be back on top in no time!