NEWS

In order to continue playing at Vera&John you will need to accept the below updated Terms & Conditions.

1. General

1.1
Vera&John is a brand operated by Dumarca Gaming Ltd, hereinafter referred to as ‘Dumarca’, is a company registered on the 15 October 2010 under the laws of Malta having Registration number: C 50898 and registered office at The Emporium, Level 4, St Louis Street, Msida, MSD1421, Malta.

1.2
Dumarca is authorized and regulated by
a. Spillemyndigheden, license no. 15-3289564 issued by the Gaming Authority in Denmark on 10th January 2018.
b. the Malta Gaming Authority (MGA), a regulatory body, under Licence numbers MGA/CL1/552/2009 issued on 5th December 2010, MGA/CL1/1005/2014, MGA/CL1/1006/2014, MGA/CL1/1007/2014, MGA/CL1/1008/2014 issued on 10th October 2014, MGA/CL1/1209/2016, MGA/CL1/1211/2016 and MGA/CL1/1212/2016 issued on 29th September 2016 under The Remote Gaming Regulations (LN176/2004).
c. UK Gambling Commission, Great Britain, a regulatory body, under which it holds an Operator’s Licence no. and a remote gambling Software licence number 039408 issued on 29th October, 2014.

Vera&John also offers products from additional suppliers that are not licensed or regulated by the Malta Gaming Authority or the UK Gambling Commission. These additional products are offered by Plain Support S.A and Dumarca Gaming Limited from outside of Malta. Regardless of product, all deposits and withdrawals are made with Dumarca and Plain Support only acts as software provider and has no responsibility towards the players for the management of funds.

1.3
This agreement establishes the Terms and Conditions which constitute a binding contractual relationship between Dumarca and the registering player, hereinafter referred to as ‘User’. Upon registration for an account, the user must confirm the agreement with the Terms and Conditions and such Terms and Conditions shall remain in force for as long as the registered account remains active.

1.4
These Terms and Conditions are applicable to the Dumarca Casino (hereinafter referred to as ‘Casino’) games provided through the website www.verajohn.com

1.5
The Terms and Conditions are categorised for ease of reference and understanding. It is important that the User acquaints themselves with these Terms and Conditions prior to registering for an account.

1.6
Dumarca reserves the right to modify these T&C and to amend this agreement between the User and Dumarca at any time. Dumarca will notify players of any modifications to these T&C’s the next time the player logs in to their account. The player must accept the revised T&C’s to continue playing at Vera&John. If the player does not accept the modified T&C’s they may close the account and withdraw any available balance. The continued use of the website shall be deemed to be an acceptance of the effected changes. It is the User’s sole responsibility to review this Agreement, together with the specific Rules for each Game the User chooses to participate in, in order to remain updated with all amendments each time the User plays. The User can easily identify whether these T&C have changed by referring to the Version number and the date of the current T&C stated on this page. Without prejudice to the foregoing, the company shall however pre-notify the User prior to a substantial amendment being made to the terms and conditions and in any such case the User shall receive a summary of any change carried out.

1.7
Dumarca will respect User’s privacy in line with Dumarca’s privacy policy.

1.8
Upon registration, User authorises Dumarca, including all its employees and partners, to use personal data relating to the User in pursuance of the existing relationship, and also authorises any third party connected with the provision of games and related services to receive such data.

1.9
Dumarca will not disclose User’s personal information to third parties unless such disclosure:
• is required for the processing of User’s requests;
• is a duty and /or legal obligation of the company;
• is required to enforce/apply the Terms and Conditions and other agreements;
• is required to adequately protect Dumarca’s rights or property, including via the exchange of information with other companies and organisations for the purposes of information verification, fraud protection and credit risk reduction. Personal information may also be disclosed to a credit reference agency, which may keep a record of the information.
• User hereby consents to all abovementioned disclosures.

1.10
This document is published in a number of languages for information purposes and ease of access. It is only the English version that is the legal basis of the relationship between User and Dumarca and in case of any discrepancy between a non-English version and the English version of this document, the English version shall prevail.

1.11
Dumarca shall not be responsible for any consequences resulting from major incidents such as any strike, terrorist activities, political crisis, war, natural catastrophe and saturation of the telecommunication networks, which could lead to a total or partial access reduction to its services through the web.

1.12
Dumarca will at all times make every effort to provide a service of satisfactory quality, fitness for purpose and completeness. If for any reason the player becomes dissatisfied with any of the services provided by Dumarca or for the accuracy of the Service or the Software the player may contact Dumarca immediately and notify of us of the issue as per section 5 of these T&C’s. The Player is always entitled to close the account at any time and withdraw available funds on account.

1.13
Dumarca cannot guarantee that the service will never suffer from faults; however we commit ourselves in rectifying the problem as soon as it has been reported or as soon as we possibly can. If User experience a fault in the service provided, please report to Dumarca immediately.

1.14
Dumarca reserves the right to temporally suspend the entire or part of the service at its own discretion and without obligation of giving prior notice to the Users. Dumarca will not be liable for any loss the User may incur as a result of such suspension or delay in service. Nonetheless, Dumarca endeavours to pre-notify suspensions and restoring the service as soon as reasonably possible.

1.15
Any significant win made on the Casino may be advertised anywhere on any website operated by Dumarca.

1.16
Dumarca reserves the right to use any winner’s username, first name, first initial of surname, and country to advertise the event.

1.17
You must not disguise, anonymise or hide your IP while accessing Vera&John.

2. Account

2.1
The opening of an account requires the registration by the User personally. User must be of legal age (18 years). Should any underage account owner be discovered at any point during the lifetime of the account, the account will immediately be closed indefinitely and all funds deposited will be returned to the minor less winnings paid out. Users who are resident of Malaysia, China, Hong Kong, Turkey, Russian Federation or the U.S are not allowed to open an account.

2.2
User must submit the correct information during registration and should correctly state full name, address, date of birth, a valid e-mail address, telephone number, and relevant payment information; all of which must be true and correct. It is your sole responsibility to ensure that the information you provide is true, complete, correct and kept up to date. You are hereby notified that we carry out verification procedures and that your Member Account may be blocked for access or closed and any funds therein withheld, if you are found to supply false or misleading information.

2.3
Dumarca carry out verification procedures and reserves the right to close User’s account if false particulars were provided during registration and, if such breach becomes evident at any point, this will entitle Dumarca to take steps as we deem appropriate including, without limitation, seizing the funds in your account.

2.4
To verify the veracity of the particulars provided, Dumarca shall be entitled to make use of any legal resources providing identity verification service and carry out telephone verification or other such verification as required.

2.5
Vera&John reserves the right, at its sole discretion and at any time to request documents to verify the following (i) the identity of the registered account holder, such as, but not limited to, National Identity Card, Passport or Driving Licence; (ii) residence such as, but not limited to, bank statement, utility bill (iii) the ownership/authorisation of the account holder to use a payment method; (iv) any facts and information provided to Vera&John by the account holder. We may request that you provide any of these documents certified to attest their credibility. Any such requests may be made whenever Vera&John deems necessary. Furthermore, Dumarca reserve the right to refuse acceptance of any such document, including but not limited to any documents indicating falsehood or inaccuracy. Dumarca reserve the right to suspend any account pending any investigations and verifications.

2.6
Any account opened with Dumarca adheres to the Privacy Policy, which can be accessed on the following link privacy policy.

2.7 User agrees to abide by these “Terms and Conditions” at all times, and:
• not to be acting in the interests of any third party;
• not to utilise monies obtained from ill-gotten means;
• not to credit accounts with any payment method User is not authorised to use;
• not to try to hack the Dumarca Website or to alter its code in any way;
• not to adopt any criminal behaviour against Dumarca, its affiliates, and its Users.

2.8
In the event that User breaches one or more of the rules as mentioned in 2.7 above, Dumarca reserves the right to close User’s account and withhold funds until a full investigation has been carried out. Any liabilities due may be withheld from the players’ available balance.

2.9
Dumarca will accept no liability whatsoever from third parties resulting from the provision of incorrect information by the User.

2.10
Users may only hold one account with Vera&John. Registered Users shall be prohibited from registering for new accounts using an e-mail address or name different from the one previously registered with Dumarca. Users having two or more accounts are obliged to inform Dumarca without delay. Dumarca reserves the right to close any or all User’s account(s) if the latter opens multiple accounts. Should Dumarca have grounds to believe that one or more accounts have been opened with the intention to defraud the company, Dumarca reserves the right to cancel any transaction/s related to such attempted/fraudulent conduct, confiscate any remaining balance/s and suspend any or all accounts.

2.11
Dumarca accepts stakes made in a number of different currencies. User must choose one currency as the default currency of the Your Account. Any payments received by Dumarca in a currency other than the one chosen by User will be converted into the currency chosen at the prevailing exchange rate. Please note that any exchange premiums are to be borne by User. No interest is paid on any funds, irrespective of the amount held in User’s account. Accordingly User should not in any way treat Dumarca as a financial institution.

2.12
Dumarca may, at its own discretion refuse to open an account without having to provide any justification or close an existing account honouring any contractual obligations already made unless otherwise specified in the Terms and Conditions.

2.13
User must keep login details, account identifier and password secret at all times. Dumarca will not be held liable for the user's shortcomings to safeguard the above.

2.14
Dumarca reserves the right to examine and confirm User’s identity.

2.15
If no transaction (inactive/dormant) has been recorded on User’s account for thirty months, Dumarca shall close User’s account and, should the account contain a real money balance, shall remit the balance of the account to the User, or if the User cannot be satisfactorily located, to the Malta Gaming Authority (“MGA”). Provided that no claim shall lie against Dumarca once the balance in a User’s account is remitted to the MGA.

If, after 12 months since last login, Dumarca is unable to contact User, Dumarca will charge a $5.00 per month administrative fee on the User’s account and shall use reasonable efforts to contact User.

2.16
User may contact support to recover any funds in User’s account.

2.17
User may contact Dumarca support on support@verajohn.com requesting the termination of the account.

2.18
It is the User’s responsibility to determine the legal status of internet gambling in User’s jurisdiction and act accordingly. The availability of the Dumarca Website in any particular jurisdiction does not constitute an offer or invitation by Dumarca to use the services offered by the Dumarca Website. Dumarca will accept no liability whatsoever with respect to actions by players where internet gambling is illegal and/or which is in violation of this article of the Terms and Conditions.

2.19
User’s Username must not infringe Dumarca’s trademark, company names or be abusive or offensive to other players.

2.20
Selling / transferring and/or acquiring of accounts to / from other Users is prohibited.

2.21
If Dumarca mistakenly credits the User’s Member Account with winnings that do not belong to the User, whether due to a technical or human error or otherwise, the amount will remain property of Dumarca and the amount will be transferred from the User’s Member Account. If prior to Dumarca becoming aware of the error the User has withdrawn the funds that do not belong to the user, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by the User to Dumarca. In the event of an incorrect crediting, the User is obliged to notify Dumarca immediately by email.

2.22
Users that hold an account that has been blocked or Self-excluded are not permitted to register a new account.

3. Deposits, Transfers & Withdrawals

3.1
In accordance to regulatory and AML – Anti Money Laundering requirements, you shall only use debit or credit cards and other financial instruments that are valid and lawfully belong to you. In the event Dumarca identifies that the name on the financial instrument is not the same as the gaming account, Dumarca will reserve the right to void the winnings arising from such deposit.

3.2
We hold all customer funds separate from company funds in an accredited banking institution. Pursuant to Regulation 40(3) of the Remote Gaming Regulations (L.N. 176 of 2004), the banking institution declares that;
a) It will not attempt to enforce or execute, any charge, write-off, set-off or other claim against the afore mentioned account/s:
b) It will not combine the account/s with any other account in respect of any debt owed to it by the licensee:
This meets the UK Gambling Commission’s requirements for the segregation of customer funds and protection against insolvency at the level: medium protection. For more information refer to http://www.gamblingcommission.gov.uk/PDF/Customer-funds-segregation-and-disclosure-to-customers.pdf

3.3
No interest is payable on account balances and no credit is permitted. It is your responsibility to maintain sufficient funds in your account, and to stake your funds accordingly. We reserve the right to void any stake which may be inadvertently placed or accepted if your account does not have sufficient funds to cover the whole of the stake.

3.4
As required by our anti-money laundering obligations we reserve the right to raise queries regarding the source of any funds placed on deposit. Dumarca may, acting reasonably, suspend or terminate any Account where the response to such query/queries is not in its view satisfactory and/or may pass on such information as it deems necessary to any relevant authority.

3.5
Dumarca Gaming reserves the right to carry out KYC checks on all first time depositors.

3.6
It is illegal for the User to deposit money obtained from ill-gotten means.

3.7
Deposits or withdrawal requests amounting to $2,000 or above are subject to enhanced ‘Know Your Client’ procedures. Funds deposited must be utilised for the placing of bets or for the stake on games at Dumarca. Any suspicious activity on User’s account could lead to User being reported to the relevant authorities, freezing of the funds and even the closure of the account.

3.8
Bonus funds may be credited to User’s account as part of a promotion, loyalty or other marketing campaign. These funds cannot be directly withdrawn/paid-out, but must be used for the placing of bets. Depending on the promotion, these credits may be convertible to real money funds after fulfilling a specific set of Terms and Conditions associated with the promotion. A deposit must have been made into the account before any withdrawal can be processed. Specific Bonus & Promotional terms may apply.

3.9
In case User wishes to cancel a bonus and withdraw money before meeting the wagering requirements, it is important that the User does not gamble the bonus received. User is required to contact Dumarca’s customer services in order to remove the bonus and approve the withdrawal.

3.10
User may also refuse any Bonus thereby allowing theirself to withdraw winnings at any time. User must, upon receiving a Bonus, contact Dumarca’s customer services in order to refuse the bonus and have this removed from User’s account.

3.10
User may also refuse any Bonus thereby allowing theirself to withdraw winnings at any time. User must, upon receiving a Bonus, contact Dumarca’s customer services in order to refuse the bonus and have this removed from User’s account.

3.11
User can request a withdrawal of the deposited amount and any associated cash winnings without meeting the wagering requirement. Should user choose to do this, bonus funds would be returned to Vera&John. For example: User deposits $20 and Dumarca offer you $20 as a deposit bonus. There is then $40 in user’s account. If before meeting the wagering requirements (which usually is 40 times the bonus amount) user wishes to withdraw the deposited amount £20, Dumarca will then retract the bonus before the withdrawal can be approved. If User has already gambled and lost part of the total balance on the account, user can only request a withdrawal of the remaining cash amount and associated cash winnings after the bonus sum has been returned to Vera&John. Cash funds are used first when wagering, bonus funds are used once the cash balance is empty or insufficient. When placing bets from the bonus balance the bonus wagering requirements must be met before withdrawal; forfeiting the bonus at this stage will result in the removal of the bonus amount and bonus winnings . Dumarca reserves the right to refuse or void any bonus offered to any user for reasons including but not restricted to, abuse by the User. (Despite a deposit been associated with a bonus, customer is required to wager the deposit amount at least once. If you choose not to do this, you are required to follow T&C 3.19)

3.12
Any form of fraudulent activity will cause your account to be locked, whereby Dumarca will immediately void any winnings and bonuses, and deal with the account and its credits in line with regulations and guidelines of the regulatory body.

3.13
"Demo Play" does not qualify for any bonus offer.

3.14
Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interest of fair gaming, Dumarca has a zero tolerance policy on bonus abuse, irregular play and fraudulent activity. Dumarca reserves the right to block bonuses from any User who Dumarca deems to be abusing our promotions. If fraudulent activity or abuse is suspected, Dumarca reserves the right to remove bonuses and associated winnings from the account and any associated accounts.

The determination of what constitutes irregular play or bonus abuse shall include, but not be limited to, the following examples:
o Using more than one account
o Bonus stacking
o Two tier betting
o Covering multiple outcomes whilst wagering a bonus in order to reduce or remove risk
o Utilization of bonus funds to abuse progression slot games mechanics
o Multiple account strategy / proxy account strategy
o Using a VPN or masking IP address
o Affiliate CPA or revenue share abuse
o A pattern of betting using bonus money in which a significant proportion of single bets are more than $6.25 in slots, scratch cards and/or video bingo, or more than $25 in table games
o A pattern of betting for cashback in which a significant proportion of single bets are more than $6.25 in slots, scratch cards and/or video bingo, or more than $25 in table games
o A pattern of betting with bonus funds where an in-game feature continuously has been used in a significant proportion of individual bets in order to increase the total bet amount over the maximum allowed bet amount for that game type.

3.15
Players residing in Sweden, Finland, Norway and the United Kingdom are not able to claim a bonus or promotion when executing a deposit using Neteller, Skrill.

3.16
Funds cannot be transferred from User’s account to the account of another User or vice versa.

3.17
User can at any time log in to User’s account and view a statement of the account which would show all transactions affected, namely deposits, bonus credits, winnings, bets and withdrawals. Should User notice any mistakes user should immediately notify Dumarca via written or electronic notice so that the mistake can be rectified.

3.18
At any time, User can decide to withdraw part or all of the funds from User’s account. The first withdrawal can be requested after three (3) days of registration of the account.

3.19
In order to withdraw any amount of money from a player account, the full amount of the deposit must be wagered at least once. Dumarca reserve the right to impose a 30% processing fee if any circumstance, authorised by them warrants a withdrawal before the full amount is wagered.

3.20
Dumarca reserves the right to take time necessary for the purpose of:
• verifying User’s identity;
• verifying User’s gaming activity;
• conducting security and other internal procedures in relation to User’s account; and
• ensuring that the rules that are approved relating to the award of the prizes to Users have been complied with.

3.21
It is a precondition for the processing of withdrawals, which cumulatively exceed $2,000 that User provides Dumarca with a copy of User’s valid passport or official identity card (confirming identity and age) and a utility bill (confirming place of residence). In the case of deposits via credit and debit cards, User may be requested to submit a copy of the front and back of the used credit card showing only the first six and last four digits on the front, and hiding the CVV2 number from the back.

3.22
Dumarca additionally reserves to right to request the documents discussed in 3.21 above for any account holder who has requested a withdrawal of any amount below $2,000.

3.23
Withdrawals to credit / debit card are possible to Visa or Visa electron. Unfortunately MasterCard does not currently facilitate this functionality.

3.24
In line with the applicable laws, Dumarca will remit amounts only to the same account from where the funds paid into User’s account originated.

3.25
Credit / debit card payout requests are only be processed to the card(s) that have been used to deposit. Should User have more than one registered credit/ debit card, the payout will be processed to the credit/ debit card from which User deposited the most within the last 6 months, assuming payouts to this card are possible, e.g. in the case of MasterCard, to which payouts are not possible.

3.26
The minimum payout amount is $10. Dumarca reserves the right to restrict payouts to $5,000 per week. Upon requesting a withdrawal of winnings exceeding $100,000, Dumarca reserves the right to payout the requested amount incrementally over 10 consecutive months, with one payout each calendar month. Dumarca further reserves the right to impose fees on withdrawals. Further external banking processing fees may apply from time to time. For further information please see here.

3.27
Credit/ debit card transactions usually take between 3 to 5 working days.

3.28
The full credit/ debit card information is never stored by Dumarca and always transmitted in an encrypted way for User’s security.

3.29
Dumarca reserves the right to modify the credit card/ debit limits and/or refuse to process any withdrawals/ deposits.

3.30
Without restricting our ability to rely on other remedies that may be available to us, we may cancel any of your withdrawal requests or void any winnings at our absolute discretion if:  we suspect that you are acting other than on your own behalf or otherwise in concert with others or engaging in illegal or fraudulent activity;  we suspect that you are breaching any of these Terms and Conditions;  we suspect that you are acting in a manner that is detrimental to the conduct of our business;  we are unable to verify registered address or contact telephone number

3.31
Deposits to and withdrawals from a Vera&John Account shall at all times be made through a Financial Institution or a Payment Solution Provider. Procedures, terms and conditions, availability, fee’s and duration for deposits/withdrawals may vary depending on time as well as the country and Financial Institution and internal Risk assessments. For further information please see here.

3.32
General Conditions of Use E-voucher applying to Epro solution
E-PRO is a payment solution provided by EMP Corp, an E-money agent, based on E-money and E- wallet E-PRO is an E-Voucher issued by EMP Corp, being resold by First Remit Limited (UK), a registered money service business with Her Majesty's Revenue and Customs certificate number 12679642 & fully authorized by the UK Financial Conduct Authority (FCA) as a payments institution, with reference 622935. E-Pro e-Vouchers resold by First Remit will show in your card statement as "Online Payment". An E-VOUCHER, constituting electronic money, is generated in the event of an intervention by EMP Corp to pay for the services offered on the MERCHANT SITE If the payment service provider is EMP Corp, the transaction will result in the creation and purchase of electronic money issued by an E-money Issuer, to be used to credit an E-wallet

4. Anti-money laundering

4.1
Dumarca complies with the Prevention of Money Laundering Act of Great Britain and relevant legislation.

4.2
Dumarca checks all transactions to prevent money laundering.

4.3
If User become aware of any suspicious activity relating to any of the Games User must report this to Dumarca immediately.

4.4
Suspicious transactions will be reported to the relevant Authorities.

4.4
Dumarca may suspend, block or close User’s account and withhold funds if so required by the Anti-Money Laundering Act or relevant legislation.

4.6
Dumarca prohibits Users collusion.

4.7
Dumarca prohibits and takes measures to prohibit use of devices, such as robots, that distort normal game play.

4.8
If User breaches conditions 4.6 and 4.7, User will be subject to the cancellation of bets and amendment of the balance on User’s account.

5. Complaints

5.1
If User has a complaint, User can email customer support on support@verajohn.com or call Vera&John on:
Malta: + 356 277 80428
Sweden: + 46 8 124 51423


5.2
Dumarca will apply the best of efforts to resolve a reported matter promptly.

5.3
If Users have a query with regard to any transaction, Users may also contact Dumarca at support@verajohn.com with details of the query. Dumarca will review any queried or disputed transactions.

5.4
If you have any complaints in relation to our Services or Games you should raise such complaint promptly, (and in any event within one month after the incident taking place). Complaints should first be raised with our Customer Services team. If you do not agree with the decision made by Customer Services you will be entitled to ask that the complaint is reviewed, by the Customer Support Manager at complaints@verajohn.com

If you remain unsatisfied, you may refer your claim for adjudication by our Alternative Dispute Resolution service (ADR) eCOGRA for a dispute resolution form please see ecogra.org

Alternatively; if you reside within the EU; you can raise your complaint to the Online Dispute Resolution (Online Dispute Resolution -ODR). The ODR platform will aid in the resolution of your complaint by facilitating communications between parties.

Please note that in the event you may have any claim or dispute where you are not residing in the United Kingdom you may direct any unresolved complaints directly to the MGA (Malta Gaming Authority):
e-mail : support.mga@mga.org.mt
Address: Malta Gaming Authority, Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM1001, Malta
Tel: +356 2546 9000

6. Self-Exclusion

6.1
You may at your discretion choose to set limits on your account or exclude yourself from our Website.
Any limits set is restricted to this account only; if you hold other accounts with Dumarca, be sure to set your limits on those also.
Should you wish to self-exclude all accounts held with Dumarca please make sure to contact our Customer Support Team using support@verajohn.com and request this specifically.

6.2
You can close your account at any time, within the Limits section of your account or by requesting it via our Customer Support Team using support@verajohn.com; closure via Support would be implemented within 24 business hours at most and you would receive a confirmation via e-mail.
You remain responsible for any activity on your account between the time of your request and the closure of the account by our services.

All funds must be withdrawn before self-excluding.
Applying a closure would not affect any pending withdrawal, unless verification documents are requested in line with our Know Your Customer process.
It is not possible for us to override or remove any Time-Out or Self-Exclusion period once set.
Bonuses may expire during the suspension of your account; we cannot reinstate any expired bonuses once the account is reopened.

6.3
You may at your discretion choose to set limits on your account or exclude yourself from playing any Games on our Website. You may:

1. Deposits; set a limit on the amount you may deposit within a specified period of time.
2. Session: set a limit for an active session in order to better manage the time you spend gambling.
3. Losses: set a limit for how much can be lost in the account of deposited funds (i.e. winnings subtracted from the amount spent) for a given period.
4. Exclude yourself from playing for a definite or indefinite period.

Limits or exclusions set on your account are not extended to any other account you may hold with Dumarca Gaming Ltd, it is your responsibility to apply limits/exclusions required across all your accounts.

6.4
Time-Out:
You may temporarily take a break from our Website for a period of twenty four (24) hours minimum, directly from the Limits section of your account and under Close my Account.
On confirming the Time-Out, your account will be immediately suspended and it will not be possible to log in until the selected duration has expired.
Self-Exclusion:
You may temporarily exclude yourself from our Website for any period above 7 days, by contacting our Support Team using support@verajohn.com. Your account will be suspended within 24 business hours and removed from our Website's mailing list.

6.5
The account will remain suspended until at least the set timeframe has passed and until the regulatory Cooling Off period has been completed, in line with our reopening process.
You may withdraw your request to reopen your account at any time during the Cooling Off period.

6.6
Should you opt to self-exclude, we will take all reasonable step to prevent you from registering a new account on our site.
You should not attempt to open an account on any site operated by Dumarca whilst you have opted for a self-exclusion with the operator. Dumarca shall not be liable for any direct or indirect consequential damages, should you succeed in opening a new account. We reserve the right to close an account opened in breach of this rule at any point in time.
We shall not be liable for any losses you may suffer if you circumvent our self-exclusion procedures, to use products or services provided by Dumarca or if you continue to gamble with any third party.

6.7
We will take all reasonable steps to ensure that self-excluded accounts do not receive any marketing material from us.
However, Self-excluding from our Website will not affect your marketing preferences with third parties, including with advertising websites or other third party affiliates.
We strongly recommend that you contact any such parties and opt out from receiving any marketing material from them.
We also recommend you consider self-excluding from any other online gaming operators with which you have an account.

6.8
Residents of the UK may register for self-exclusion from all UK licensed online operators by registering their information on GAMSTOP, the UK National Online Self-Exclusion Scheme. Simply visit www.gamstop.co.uk to block yourself from online gambling, for a minimum period of 6 months.
Please note, it can take up to 24 hours for the exclusion to become effective. You would not be able to cancel or shorten a self-exclusion via GAMSTOP until the set time has elapsed.
The exclusion will only apply to operators who are enrolled with the scheme.
7. Specific Casino Rules of Play

7.1
Winnings and account balances in the “Play for Fun” mode have no commercial value whatsoever and are not redeemable for cash, credit or any other type of benefit.

7.2
Every User determines the value of their stakes, in accordance with the limits of each Casino game.

7.3
Dumarca reserves the right to limit/refuse bets.

7.4
The Casino operates with a Random Number Generator (RNG), which guarantees a randomised outcome for each game and the integrity of the product and games. The RNGs has been tested and verified for randomness by governmental approved independent third parties. Both the ‘Play for Fun’ and ‘Play for Real’ modes use exactly the same Random Number Generator.

7.5
Dumarca reserves the right to cancel any transaction/s, refunds, losses, terminate events / games if related to attempted / unlawful and/or fraudulent conduct.

7.6
Dumarca’s Terms and Conditions apply to all Casino promotions and bonus offers, which may also have separate rules that are promotion-specific. In the event of a conflict between the promotion-specific rules and the Terms and Conditions stipulated here, the promotion-specific rules will prevail.

7.7
The default bonus wagering requirement is forty (40) times the amount of the bonus received. Each bonus offer has promotion-specific wagering requirements. Should these not be specified on the promotion-specific Terms and Conditions, default wagering requirements of forty (40) times the bonus apply and only play with bonus money counts towards the turnover requirement.

7.8
By default and should such not be specified in the promotion-specific Terms and Conditions, all Casino games qualify towards wagering requirements of any bonus offer as follows:

Games	Wagering Contribution
All Slots & Instant Games	100%
Roulette	15%
Baccarat & Punto Banco, Video Poker, Caribbean Poker, Texas Hold'em (all variants)	15%
Blackjack, Pontoon, Live Casino	10%

7.9
In the event of a Casino system malfunction Dumarca shall have the right to cancel all bets and winnings.

7.10
In the event of any interrupted, aborted or miscarried games for any reason whatsoever, all Users’ transactions shall be accurately recorded on Dumarca’s system. Any "unfinished game rounds" are restored when returning to the game. "Finished game rounds" are not restored, but results can easily be retrieved by contacting our support team.

7.11
We recommend all Users to have an alternative Internet Service Provider (ISP) for any potential connection problem with the ISP.

7.12
By default and should such not be specified in the promotion-specific Terms and Conditions apply
• Promotional terms and conditions are subject to the details communicated via the communication channel used for specific promotions. • Free spins on specified games can be played on desktop and mobile, unless otherwise specified. • Offers can only be claimed once per account, unless otherwise specified. • Acquired Bonus Spins, Thrill Spins, Win Spins, Trigger Spins and any other type of Spins are only valid for 48 hours. • Offers cannot be used in conjunction with any other offers, unless otherwise specified • Vera&John reserves the right to end, alter or change promotions at any time and without prior notice. • Deposits made with eWallets such as Neteller, or Skrill, will not activate any bonuses or promotions for players in Sweden, Finland, UK and Norway. • Deposit offers entitle you to a specified bonus, based upon your next qualifying deposit, following the start of the promotional period. • A deposit of $10 or more is required for deposit offers, unless otherwise specified. • Promotional terms are only valid to players who have received corresponding communications from Vera&John via email or SMS. • Unless otherwise stated in promotion specific terms and conditions, non-funded accounts can be used to play and win real money. The maximum win available for withdrawal for non-funded Players on all games is $100 . If the winnings derived from a no deposit bonus are more than $100 at the point of the first deposit, the Player will be entitled to $100 of the accrued free funds and the remainder of the balance will become void. The deposited amount and any additional bonus will not be affected by the deductions.

8. Limitation of Liability

8.1
You enter the Website and participate in the Games at your own risk. The Websites and the Games are provided without any warranty whatsoever, whether express or implied.

8.2
Without prejudice to the generality of the preceding provision, we, our directors, employees, partners, service providers
♣ do not warrant that the software, Games and the Websites are fit for their purpose;
♣ do not warrant that the software, Games and the Websites are free from errors;
♣ do not warrant that the software, Games and the Websites will be accessible without interruptions;
♣ shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Websites or your participation in the Games.

8.3
You understand and acknowledge that, if there is a malfunction in a Game or its interoperability, any bets made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds.

8.4
You hereby agree to fully indemnify and hold harmless us, our directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.

8.5
To the extent permitted by law, our maximum liability arising out of or in connection with your use of the Websites, regardless of the cause of actions (whether in contract, tort, breach of warranty or otherwise), will not exceed to the return of the amount of the stake of any disputed wager.

9. Breaches, Penalties and Termination

9.1
If we suspect that you have breached these Terms and Conditions, we may refuse to open, suspend or close Your Account. We may also withhold any money in Your Account (including the deposits) to set off any money or damages due to us.

10. Severability

10.1
If any provision of these Terms and Conditions is held to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions and all other provisions shall remain in force unaffected by such severance.

11. Assignment

11.1
We reserve the right to assign or otherwise lawfully transfer this agreement. You shall not assign or otherwise transfer this agreement.

12. Entire Agreement

12.1
These Terms and Conditions constitute the entire agreement between you and us with respect to the Websites and, save in the case of fraud, supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to the Websites.

13. Applicable law and jurisdiction

13.1
These Terms and Conditions shall be governed by the Laws of Malta.

13.2
The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Maltese courts.

14. Vera&John Loyalty program

14.1.
Vera&John reserves the right to modify the terms and conditions of Vera&John’s Loyalty program at any time and without prior notice. If Vera&John finds that you are abusing and /or suspects that you are engaged in illegal or fraudulent when using the Vera&John Loyalty program or in breach with Vera&John's Terms and Conditions, Vera&John may freeze or terminate Your Member Account and/or a related account (e.g. a referred friend) at Vera&John's absolute discretion.

14.2.
You will be automatically registered on the Loyalty program when you register an account on Vera&John.

14.3.
To collect coins on the site, you must be logged into your account.

14.4.
You will be awarded with coins for being active on Vera&John.

14.5.
All necessary information regarding the number of coins earned and available to the player is visible on the player’s ‘My Casino’ page.

14.6.
The amount of coins awarded for specific activities are listed on the site.

14.7.
Coins can be redeemed at the Vera&John shop only.

14.8.
Coins cannot be transferred to other players.

14.9.
Coin amount is recorded and updated in real-time.

14.10.
Earned level of membership is effective and updated immediately.

14.11.
To advance past Level 1 in the Loyalty program, a player is required to have made a monetary deposit. All level progression will be stopped on all levels until a player has made a monetary deposit.

14.12
Certain shop offers are only available to players who have reached a specific program level.

14.13.
Vera&John reserves the right to permanently disable or suspend a player’s Loyalty program in the event of fraud or attempted fraud by the player.

14.14.
We reserve the right to confiscate your coins if you have been inactive on your account for the last six months.

14.15
If continued use of the Loyalty Scheme program occurs without any deposit being made for at least 90 days Dumarca reserve the right to confiscate of winnings and/or close your account.

Vera&John want to let you know that we have updated our Privacy Policy in light of new data protection laws, which will become effective on Friday 25th May 2018. Check it out below:

Version 3.0 Date: 24.05.18

Dumarca Gaming Limited ("we", "us", "our") is committed to protecting the privacy of any personal data that you provide to us or that we collect about you ("Personal Information"). Personal Information is information which identifies you and/or which relates to you, and may include your name, address, date of birth, payment card details, gaming history, account details, and any other information that we hold about you. We are a controller (also known as a "data controller") in respect of your Personal Information. Controller is a legal term and means that we are responsible for determining the purposes for which your Personal Information is processed.

We will ensure that your Personal Information is processed in compliance with data protection laws and regulations in the countries where we operate. Accordingly, we have set out in this Privacy Policy how we use your Personal Information.

We may update this Privacy Policy from time to time, and therefore recommend that you review this Privacy Policy regularly. Where we make any material changes to this Privacy Policy, we will notify you that changes have been made.

About us

We are part of the Jackpotjoy group of companies, which is headed by Jackpotjoy Plc. Our group owns and/or operates a number of great gambling brands, such as Jackpotjoy; Starspins; Jackpot Happy; Vera&John; InterCasino; Costa Bingo; Sing Bingo; City Bingo; Costa Games; Slot Crazy; and Fantastic Spins. You can find a full list of our gambling brands here (https://www.verajohn.com/about/whoweare). Our Group includes companies such as Jackpotjoy Operations Ltd and Jet Management Group Ltd.

How we collect your Personal Information

So that we can operate our websites and mobile applications, you will be asked to provide your Personal Information for the purposes of registering and opening an account with us. You are under no obligation to provide Personal Information to us. However, certain Personal Information is essential in order for us to provide you with our services (for example, enabling you to play the games on the website) and you might not be able to obtain certain services if you choose to withhold information we have requested that is required for those services. We also collect information about the transactions you make, including details of payment cards used. We may collect Personal Information through surveys which we, or companies engaged by us for such purpose, undertake. In addition, we collect information about your use of our websites, mobile applications and services. We will also collect other information necessary for us to process your Personal Information for the purposes set out in this Privacy Policy.

If you provide your name, address or any other Personal Information on the public area of our websites, we will process this Personal Information also.

We may also collect Personal Information from third party service providers, such as fraud prevention companies.

Finally, we also use "cookies" which may collect certain information about you, such as your devices' IP addresses, which constitutes Personal Information. You can learn more about the cookies we use in the 'Cookies' section below.

How will we use your Personal Information?

In accordance with data protection laws, we will only process your Personal Information where we have a lawful basis for doing so. In respect of your Personal Information, these bases are: (i) where it is necessary to provide services to you under the performance of the contract we have with you; (ii) where we are required to do so in accordance with legal or regulatory obligations; (iii) where such processing is in the public interest; (iv) where you have given your consent; and, (v) where it is in our legitimate interests to process your Personal Information, provided that none of these prejudice your own rights, freedoms and interests.

The following are a list of the purposes for which we process your Personal Information, and the lawful basis on which we carry out such processing:

Purpose	Lawful Basis
To set-up, administer and manage your account (including processing deposits and withdrawals)	Necessary for the performance of a contract
To provide you with our services (including to allow you to play our games)	Necessary for the performance of a contract
To receive and respond to your communications and requests	Necessary for the performance of a contract where such communication relates specifically to our services, otherwise consent or legitimate interests
To notify you about updates to our websites, mobile applications and services	Necessary for the performance of a contract or legitimate interests
To ensure that we are able to fulfil our regulatory obligations regarding your use of our services, including by verifying the accuracy of any information you provide us and by verifying your age (which may involve us disclosing your Personal Information to third parties or supplementing your Personal Information with information received from third parties (such as credit reference agencies)	Necessary to comply with a legal or regulatory obligation
To comply with our obligations under applicable laws (including gambling legislation, and regulatory and licensing requirements related to our gambling licences)	Necessary to comply with a legal or regulatory obligation
To identify and disclose any suspected unlawful, fraudulent, or other improper activity connected with our websites, mobile applications and services (including money laundering)	Necessary to comply with a legal or regulatory obligation
To prevent or detect unlawful acts or protecting members of the public against dishonesty, malpractice or other seriously improper conduct	Necessary to comply with a legal or regulatory obligation or necessary for reasons of substantial public interest
To carry out market research campaigns so that we can better understand the products and services that our customers most enjoy	Legitimate interests
To analyse how you and other players use our websites, mobile applications and services and respond to promotions and adverts, in order to identify relevant patterns and business insights, so that we can improve our products and services and provide tailored offers and recommendations	Legitimate interests
To build up your personal profile in order to gain a better understanding of your interests in our products and services, to make recommendations for games and other gaming websites owned by our group (https://www.verajohn.com/about/whoweare) that are relevant to you, and to improve the gaming products and services offered by other companies in our group	Legitimate interests
If you use other websites that are owned by us or by other companies in our group, to match your account details across those websites in order to build up your personal profile and gain a better understanding of your interests in our Group's products and services and to provide you with tailored recommendations	Legitimate interests
If you use other websites that are owned by us or by other companies in our group, to match your account details across those websites in order to prevent abuse of our services	Legitimate interests
To send you offers and promotions relating to our services or the services of other members of our group that you may be interested in, provided that you have given your consent (and as more particularly described in the "Marketing" section below)	Consent
To send you offers about our other brands, provided that you have given your consent (and as more particularly described in the"Marketing" section below)	Consent
To provide you with ads on social media sites, except where you have requested not to receive such ads via your social media account	Legitimate interest
To support any other purpose necessary for performance of our contractual obligations or specifically stated at the time at which you provided your Personal Information	Necessary for the performance of a contract
To record telephone calls to and from, and live chats with, our customer services representatives for training so that we improve our customer services and also for security and identification purposes	Legitimate interests in respect of training, and necessary for a legal or regulatory obligation in respect of security and identification
To monitor gambling patterns and to identify possible responsible gambling concerns	Necessary to comply with a legal or regulatory obligation
To prevent you from using our websites, mobile applications and services if you have requested that we do so	Necessary to comply with a legal or regulatory obligation
To comply with any deposit, spend or loss limits that you have set	Necessary to comply with a legal or regulatory obligation
To use your name, image, username or location in publicity and marketing, but only where you have provided your express and informed consent for us to do so	Consent
Cookies: those that are necessary for the operation of our websites and mobile applications, including allowing you to interact with our websites and mobile applications and to recall selections as you move between pages	Necessary for the performance of the contract
Cookies: those that analyse your use of our websites and monitor our web audience so we can continue to analyse and improve our website and services, and those that populate certain content on our website in line with your usage so we can better tailor our website to our customers	Legitimate interest
Cookies: Those that track your journey to and from our website so we can understand how customers come to and from our website and give effect to any commercial arrangements	Legitimate interest
Cookies: Those that are necessary for regulatory compliance, including identifying multiple accounts, false logins or potential fraud	Necessary to comply with a legal or regulatory obligation
Cookies: those that are used for third party marketing	Consent

Disclosing your Personal Information

Your Personal Information may, for the purposes described above, be disclosed by us to any companies which are part of our group, and processed by such companies in accordance with this Privacy Policy.

We may also disclose your Personal Information to processors to provide services on our behalf. Such processors will only process your Personal Information in accordance with this Privacy Policy, and we will have a contract in place with each such processor to ensure your Personal Information is kept secure.

We may also disclose your Personal Information in the following circumstances:

• where required by applicable law or regulation to a governmental, regulatory or enforcement authority;
• in order to defend ourselves legally and/or in relation to legal proceedings; and
• if we undertake a group restructuring, and transfer the operation of this website to another member of our group;
• if we choose to outsource the operation of this website to a third party service provider; and/or
• whilst negotiating a takeover, sale, purchase or merger, financing, investment, restructuring or other proceeding involving the sale, transfer, divestiture or disclosure of all or a portion of our business or assets, and pursuant to the same.

Transferring your Personal Information outside of the EEA

We do not transfer your Personal Information outside the European Economic Area ("EEA"). If we did transfer your Personal Information outside the EEA, we will take all reasonable steps to ensure that adequate measures are in place to keep your Personal Information as secure as it is within the EEA, and in accordance with this Privacy Policy.

Security

We have implemented extensive technical and organisational measures to protect your data from loss, manipulation and unauthorised access. We are monitored and reviewed by the regulatory authorities in the jurisdictions where we have gaming licences. Security measures include, but are not limited to, digital and physical perimeter protection, asset management, access control and operational security controls. While we will use all reasonable endeavours to keep your Personal Information safe and secure at all times, you should note that security can never be guaranteed and we may not be liable to you unless your security is compromised due to our negligence.

Marketing

We may engage the services of third party service providers and members of our Group to provide you with certain marketing services. We take steps to ensure that arrangements with these parties protect your privacy by ensuring that these parties comply strictly with our instructions when they are processing your Personal Information.

Marketing communications about the website

As a user of our website, you can tell us whether or not you wish to be contacted for marketing purposes and, if so, how we can contact you.

We may use your Personal Information to offer you personalised experiences on our website. We may deliver from time to time personalised content by using cookies to understand your behaviour and online preferences. To understand how cookies are used, please see the table above and the 'Cookies' section below.

Marketing communications about the website may contain details about:

• new games, jackpots and promotions available to you on our website;
• our loyalty programme (e.g. VIP), your rewards and promotional pay-outs on our website; and
• other promotional information about our website.

You can choose to opt-in to receive marketing communications from us about the website via the following channels:

• email marketing: when you opt-in on the website to receive marketing communications by email;
• SMS marketing: when you opt-in on the website to receive marketing communications by SMS;
• Phone Marketing: when you opt-in on the website to receive marketing communications by telephone;
• Post marketing: when you provide your contact details and have not opted-out from receiving marketing communications by post; and
• Push notifications: when you have installed our app on your device and enable push notifications in your device settings.

You can opt-out from receiving marketing communications from us about the website at any time by following the instructions below:

• Email marketing: to opt-out from emails, use the unsubscribe link provided within any email you receive or manage your preferences in your account;
• SMS Marketing: to opt-out from SMS, you can use the STOP code provided in any SMS you receive or manage your preferences in your account;
• Phone Marketing: to opt-out from being contacted by telephone for marketing purposes, you can manage your preferences in your account;
• Post Marketing: to opt-out from receiving mail marketing, you can manage your preferences in your account; and
• Push notifications: to opt-out from receiving push notifications, you can disable push notifications in your device settings.

When you choose to opt-out from email, SMS or phone marketing channels about the website, you will stop receiving marketing communications within 72 hours.

When you decide to opt-out from receiving post marketing about the website, please be aware it may take up to 28 days for your request to take effect.

Marketing communications about the other great gaming websites in our group

You can choose to opt-in to receive marketing communications from us about the other great gaming websites owned by companies in our group (https://www.verajohn.com/about/whoweare). These include other websites owned by us, and websites owned by Jackpotjoy Operations Ltd and Jet Management Group Limited. Don't worry, unless you register directly with those other gaming websites, they will not be able to send you marketing messages directly, and we will remain in control of whether marketing messages are sent to you. To the extent any members of our group are engaged by us to process your Personal Information on our behalf, we will ensure that these sister companies comply strictly with our instructions regarding such processing.

You can always change your contact preferences in the Account Settings section of Vera&John.

Social Media Marketing

We may also use information you provide to us to show you relevant advertising and personalised content about our group's gaming websites on certain third party social media platforms (“Social Media Sites”) made available to us through those services (e.g. Facebook, Twitter). We do not control the way these Social Media Sites operate and collect your information, and you should read their respective privacy policies to understand how they use your personal information.

If you are a Facebook user, we may periodically use the Facebook Ads services to provide you with personalised content about our gaming websites. When you are logged into your Facebook account, we may provide you with personalised content. To provide this personalised content, Facebook may be sharing information with us that you have chosen to make available pursuant to your Facebook settings. You can read more information about how Facebook uses your information in their privacy policy. We may also show you personalised and targeted advertisements on your Facebook account. If you no longer want to receive personalised and targeted advertisements from us on Facebook, you can manage your advertising preferences and decide what you want or do not want to see by using the settings in your Facebook account. You can read more details about how to manage your ad preferences on Facebook here.

Cookies

About Cookies: In this privacy policy, we use the expression ‘cookie’ to refer to cookies and similar technologies for storing information (such as web beacons). A cookie is a simple text file that is stored on your computer or mobile (or other) device by a website’s server, and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information, such as a unique identifier and the website name and some digits and numbers.

Almost all websites and applications you visit, including our website, will use cookies in order to improve your user experience by enabling that website and/or application to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).

Cookies do lots of different jobs that improve your use of a website or application, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website or application doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the website.

Some websites, including our website and any mobile or device specific version and any related applications of our website (collectively referred to in this Cookies section as the “Website”), will also use cookies to enable them to target their advertising or marketing messages (based, for example, on your location and/or browsing habits).

Cookies may be set by the website you are visiting (“first party cookies”) or they may be set by other websites who run content on the page or application you are viewing (“third party cookies”).

Our Cookies: We use a number of different cookies on this Website to help us to recognise you, track your activity and improve your use and experience of the Website.

In addition, we use a number of third party service providers, who also set cookies on this Website, in order to deliver the services that they are providing to us. Such services include, but are not limited to, helping us to improve your use and experience of the Website by tracking your activity on the Website, measuring the effectiveness of the Website and the effectiveness of our marketing campaigns.

We and/or third parties may use cookies to collect or receive information from the Website and use that information to advertise to you on other websites. You can view the cookies used for such purposes on this Website and opt out of the collection and use of your information for such targeted advertising here: www.aboutads.info/choices.

What to do if you don’t want Cookies to be set: Some people find the idea of a website storing information on their computer or mobile (or other) device intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless, you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set but you need to be aware that you might lose some functions of that website. Most online browsers automatically accept cookies. However, if you wish to restrict or block cookies you can modify your browser settings. Information on deleting or controlling cookies is available at www.AboutCookies.org.

Retention of your Personal Information

We will retain your Personal Information for the period necessary for us to provide you with our services and to comply with our legal and regulatory responsibilities. Accordingly, your Personal Information will be retained for a minimum of five years following the closure of your account (if applicable) or the last contact with us from you. Where it is no longer necessary for us to process your Personal Information, we will delete it sooner. If you request that you should not be able to access our websites, mobile applications and services (i.e. self-exclude), we will retain this information for a minimum of seven years.

Updating Your Personal Information

You can update your Personal Information at any time via your account. We request that where your Personal Information changes you update your account as soon as possible.

Your Rights

You have the following rights in relation to your Personal Information:

• a right to access your Personal Information as held by us (also known as a subject access request);
• a right to receive certain Personal Information in machine-readable format;
• a right to have inaccurate Personal Information rectified;
• where we have specifically requested your consent to process your Personal Information and have no other lawful basis to process it, you have the right to withdraw this consent; and • a right to have certain Personal Information erased where it is no longer necessary for us to process it, where you have withdrawn your consent pursuant to the paragraph above, where you have objected pursuant to the paragraph below, where your Personal Information has been unlawfully processed, or where erasing your Personal Information is required in accordance with a legal obligation;
• a right to object to processing where our lawful basis for processing it is that it is in our legitimate interests, but please note that we may still process your Personal Information where there are other relevant lawful bases or where we have compelling grounds to continue processing your Personal Information in our interests which are not overridden by your rights, interests or freedoms;
• a right to request an explanation of the logic involved where we make decisions about you solely through automated means;
• a right to complain to your national data protection supervisory authority;
• a right to object to direct marketing, which can be done by opting-out of direct marketing either through your account or by opting out via the communication itself. You also have a right to object to any profiling to the extent that it relates to direct marketing only.

If you are unsure about your rights or are concerned about how your Personal Information may be processed, you should contact your national data protection supervisory authority.

If you would like to exercise any of your rights then you can do so by contacting us as described below. Please be aware that while we will try to accommodate any request you make in respect of your rights, they are not necessarily absolute rights. This means that we may have to refuse your request or may only be able to comply with it in part.

Where you make a request in respect of your rights we will require proof of identification. We may also ask that you clarify your request. We will aim to respond to any request within one month of verifying your identity. If we receive repeated requests, or have reason to believe requests are being made unreasonably, we reserve the right not to respond.

Contact Us

If you have any questions regarding our use of your Personal Information, or you would like to exercise any of your rights, please contact our DPO at DumarcaDataprotection@jpj.com

Alternatively you can write a letter to:
Dumarca Gaming Limited
Attn: Data Protection Officer
The Emporium, Level 4,
St. Louis Street,
Msida, MSD 1421
Malta