In order to continue playing at Vera&John you will need to accept the below updated Terms & Conditions.
1. General
1.1
Vera&John is a brand operated by Dumarca Gaming Ltd, hereinafter referred to as ‘Dumarca’, is a company registered on the 15 October 2010 under the laws of Malta having Registration number: C 50898 and registered office at The Emporium, Level 4, St Louis Street, Msida, MSD1421, Malta.
1.2
Dumarca is authorized and regulated by
a. Spillemyndigheden, license no. 15-3289564 issued by the Gaming Authority in Denmark on 10th January 2018.
b. the Malta Gaming Authority (MGA), a regulatory body, under Licence numbers MGA/CL1/552/2009 issued on 5th December 2010, MGA/CL1/1005/2014, MGA/CL1/1006/2014, MGA/CL1/1007/2014, MGA/CL1/1008/2014 issued on 10th October 2014, MGA/CL1/1209/2016, MGA/CL1/1211/2016 and MGA/CL1/1212/2016 issued on 29th September 2016 under The Remote Gaming Regulations (LN176/2004).
c. UK Gambling Commission, Great Britain, a regulatory body, under which it holds an Operator’s Licence no. and a remote gambling Software licence number 000-039408-R-319364-016 issued on 29th October, 2014.
Vera&John also offers products from additional suppliers that are not licensed or regulated by the Malta Gaming Authority or the UK Gambling Commission. These additional products are offered by Plain Support S.A and Dumarca Gaming Limited from outside of Malta. Regardless of product, all deposits and withdrawals are made with Dumarca and Plain Support only acts as software provider and has no responsibility towards the players for the management of funds.
1.3
This agreement establishes the Terms and Conditions which constitute a binding contractual relationship between Dumarca and the registering player, hereinafter referred to as ‘User’. Upon registration for an account, the user must confirm the agreement with the Terms and Conditions and such Terms and Conditions shall remain in force for as long as the registered account remains active.
1.4
These Terms and Conditions are applicable to the Dumarca Casino (hereinafter referred to as ‘Casino’) games provided through the website www.verajohn.com
1.5
The Terms and Conditions are categorised for ease of reference and understanding. It is important that the User acquaints themselves with these Terms and Conditions prior to registering for an account.
1.6
Dumarca reserves the right to modify these T&C and to amend this agreement between the User and Dumarca at any time. Dumarca will notify players of any modifications to these T&C’s the next time the player logs in to their account. The player must accept the revised T&C’s to continue playing at Vera&John. If the player does not accept the modified T&C’s they may close the account and withdraw any available balance. The continued use of the website shall be deemed to be an acceptance of the effected changes. It is the User’s sole responsibility to review this Agreement, together with the specific Rules for each Game the User chooses to participate in, in order to remain updated with all amendments each time the User plays. The User can easily identify whether these T&C have changed by referring to the Version number and the date of the current T&C stated on this page. Without prejudice to the foregoing, the company shall however pre-notify the User prior to a substantial amendment being made to the terms and conditions and in any such case the User shall receive a summary of any change carried out.
1.7
Dumarca will respect User’s privacy in line with Dumarca’s privacy policy.
1.8
Upon registration, User authorises Dumarca, including all its employees and partners, to use personal data relating to the User in pursuance of the existing relationship, and also authorises any third party connected with the provision of games and related services to receive such data.
1.9
Dumarca will not disclose User’s personal information to third parties unless such disclosure:
• is required for the processing of User’s requests;
• is a duty and /or legal obligation of the company;
• is required to enforce/apply the Terms and Conditions and other agreements;
• is required to adequately protect Dumarca’s rights or property, including via the exchange of information with other companies and organisations for the purposes of information verification, fraud protection and credit risk reduction. Personal information may also be disclosed to a credit reference agency, which may keep a record of the information.
• User hereby consents to all abovementioned disclosures.
1.10
This document is published in a number of languages for information purposes and ease of access. It is only the English version that is the legal basis of the relationship between User and Dumarca and in case of any discrepancy between a non-English version and the English version of this document, the English version shall prevail.
1.11
Dumarca shall not be responsible for any consequences resulting from major incidents such as any strike, terrorist activities, political crisis, war, natural catastrophe and saturation of the telecommunication networks, which could lead to a total or partial access reduction to its services through the web.
1.12
Dumarca will at all times make every effort to provide a service of satisfactory quality, fitness for purpose and completeness. If for any reason the player becomes dissatisfied with any of the services provided by Dumarca or for the accuracy of the Service or the Software the player may contact Dumarca immediately and notify of us of the issue as per section 5 of these T&C’s. The Player is always entitled to close the account at any time and withdraw available funds on account.
1.13
Dumarca cannot guarantee that the service will never suffer from faults; however we commit ourselves in rectifying the problem as soon as it has been reported or as soon as we possibly can. If User experience a fault in the service provided, please report to Dumarca immediately.
1.14
Dumarca reserves the right to temporally suspend the entire or part of the service at its own discretion and without obligation of giving prior notice to the Users. Dumarca will not be liable for any loss the User may incur as a result of such suspension or delay in service. Nonetheless, Dumarca endeavours to pre-notify suspensions and restoring the service as soon as reasonably possible.
1.15
Any significant win made on the Casino may be advertised anywhere on any website operated by Dumarca.
1.16
Dumarca reserves the right to use any winner’s username, first name, first initial of surname, and country to advertise the event.
1.17
You must not disguise, anonymise or hide your IP while accessing Vera&John.
2. Account
2.1
The opening of an account requires the registration by the User personally. User must be of legal age (18 years). Should any underage account owner be discovered at any point during the lifetime of the account, the account will immediately be closed indefinitely and all funds deposited will be returned to the minor less winnings paid out. Users who are resident of Malaysia, China, Hong Kong, Turkey, Russian Federation or the U.S are not allowed to open an account.
2.2
User must submit the correct information during registration and should correctly state full name, address, date of birth, a valid e-mail address, telephone number, and relevant payment information; all of which must be true and correct. It is your sole responsibility to ensure that the information you provide is true, complete, correct and kept up to date. You are hereby notified that we carry out verification procedures and that your Member Account may be blocked for access or closed if you are found to supply false or misleading information.
2.3
Dumarca carry out verification procedures and reserves the right to close User’s account if false particulars were provided during registration and, if such breach becomes evident after a wager is won, Dumarca reserves the right to refuse User payment of any winnings and block the player account.
2.4
To verify the veracity of the particulars provided, Dumarca shall be entitled to make use of any legal resources providing identity verification service and carry out telephone verification or other such verification as required.
2.5
Vera&John reserves the right, at its sole discretion and at any time to request documents to verify the following (i) the identity of the registered account holder, such as, but not limited to, National Identity Card, Passport or Driving Licence; (ii) residence such as, but not limited to, bank statement, utility bill (iii) the ownership/authorisation of the account holder to use a payment method; (iv) any facts and information provided to Vera&John by the account holder. We may request that you provide any of these documents certified to attest their credibility. Any such requests may be made whenever Vera&John deems necessary. Furthermore, Dumarca reserve the right to refuse acceptance of any such document, including but not limited to any documents indicating falsehood or inaccuracy. Dumarca reserve the right to suspend any account pending any investigations and verifications.
2.6
Any account opened with Dumarca adheres to the Privacy Policy, which can be accessed on the following link
privacy policy.
2.7 User agrees to abide by these “Terms and Conditions” at all times, and:
• not to be acting in the interests of any third party;
• not to utilise monies obtained from ill-gotten means;
• not to credit accounts with any payment method User is not authorised to use;
• not to try to hack the Dumarca Website or to alter its code in any way;
• not to adopt any criminal behaviour against Dumarca, its affiliates, and its Users.
2.8
In the event that User breaches one or more of the rules as mentioned in 2.7 above, Dumarca reserves the right to close User’s account and withhold funds until a full investigation has been carried out. Any liabilities due may be withheld from the players’ available balance.
2.9
Dumarca will accept no liability whatsoever from third parties resulting from the provision of incorrect information by the User.
2.10
Users may only hold one account with Vera&John. Registered Users shall be prohibited from registering for new accounts using an e-mail address or name different from the one previously registered with Dumarca. Users having two or more accounts are obliged to inform Dumarca without delay. Dumarca reserves the right to close any or all User’s account(s) if the latter opens multiple accounts. Should Dumarca have grounds to believe that one or more accounts have been opened with the intention to defraud the company, Dumarca reserves the right to cancel any transaction/s related to such attempted/fraudulent conduct, confiscate any remaining balance/s and suspend any or all accounts.
2.11
Dumarca accepts stakes made in a number of different currencies. User must choose one currency as the default currency of the Your Account. Any payments received by Dumarca in a currency other than the one chosen by User will be converted into the currency chosen at the prevailing exchange rate. Please note that any exchange premiums are to be borne by User. No interest is paid on any funds, irrespective of the amount held in User’s account. Accordingly User should not in any way treat Dumarca as a financial institution.
2.12
Dumarca may, at its own discretion refuse to open an account without having to provide any justification or close an existing account honouring any contractual obligations already made unless otherwise specified in the Terms and Conditions.
2.13
User must keep login details, account identifier and password secret at all times. Dumarca will not be held liable for the user's shortcomings to safeguard the above.
2.14
Dumarca reserves the right to examine and confirm User’s identity.
2.15
If no transaction (inactive/dormant) has been recorded on User’s account for thirty months, Dumarca shall close User’s account and, should the account contain a real money balance, shall remit the balance of the account to the User, or if the User cannot be satisfactorily located, to the Malta Gaming Authority (“MGA”). Provided that no claim shall lie against Dumarca once the balance in a User’s account is remitted to the MGA.
If, after 12 months since last login, Dumarca is unable to contact User, Dumarca will charge a $5.00 per month administrative fee on the User’s account and shall use reasonable efforts to contact User.
2.16
User may contact support to recover any funds in User’s account.
2.17
User may contact Dumarca support on support@verajohn.com requesting the termination of the account.
2.18
It is the User’s responsibility to determine the legal status of internet gambling in User’s jurisdiction and act accordingly. The availability of the Dumarca Website in any particular jurisdiction does not constitute an offer or invitation by Dumarca to use the services offered by the Dumarca Website. Dumarca will accept no liability whatsoever with respect to actions by players where internet gambling is illegal and/or which is in violation of this article of the Terms and Conditions.
2.19
User’s Username must not infringe Dumarca’s trademark, company names or be abusive or offensive to other players.
2.20
Selling / transferring and/or acquiring of accounts to / from other Users is prohibited.
2.21
If Dumarca mistakenly credits the User’s Member Account with winnings that do not belong to the User, whether due to a technical or human error or otherwise, the amount will remain property of Dumarca and the amount will be transferred from the User’s Member Account. If prior to Dumarca becoming aware of the error the User has withdrawn the funds that do not belong to the user, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by the User to Dumarca. In the event of an incorrect crediting, the User is obliged to notify Dumarca immediately by email.
2.22
Users that hold an account that has been blocked or Self-excluded are not permitted to register a new account.
3. Deposits, Transfers & Withdrawals
3.1
In accordance to regulatory and AML – Anti Money Laundering requirements, you shall only use debit or credit cards and other financial instruments that are valid and lawfully belong to you. In the event Dumarca identifies that the name on the financial instrument is not the same as the gaming account, Dumarca will reserve the right to void the winnings arising from such deposit.
3.2
We hold all customer funds separate from company funds in an accredited banking institution. Pursuant to Regulation 40(3) of the Remote Gaming Regulations (L.N. 176 of 2004), the banking institution declares that;
a) It will not attempt to enforce or execute, any charge, write-off, set-off or other claim against the afore mentioned account/s:
b) It will not combine the account/s with any other account in respect of any debt owed to it by the licensee:
This meets the UK Gambling Commission’s requirements for the segregation of customer funds and protection against insolvency at the level: medium protection. For more information refer to http://www.gamblingcommission.gov.uk/PDF/Customer-funds-segregation-and-disclosure-to-customers.pdf
3.3
No interest is payable on account balances and no credit is permitted. It is your responsibility to maintain sufficient funds in your account, and to stake your funds accordingly. We reserve the right to void any stake which may be inadvertently placed or accepted if your account does not have sufficient funds to cover the whole of the stake.
3.4
As required by our anti-money laundering obligations we reserve the right to raise queries regarding the source of any funds placed on deposit. Dumarca may, acting reasonably, suspend or terminate any Account where the response to such query/queries is not in its view satisfactory and/or may pass on such information as it deems necessary to any relevant authority.
3.5
Dumarca Gaming reserves the right to carry out KYC checks on all first time depositors.
3.6
It is illegal for the User to deposit money obtained from ill-gotten means.
3.7
Deposits or withdrawal requests amounting to $2,000 or above are subject to enhanced ‘Know Your Client’ procedures. Funds deposited must be utilised for the placing of bets or for the stake on games at Dumarca. Any suspicious activity on User’s account could lead to User being reported to the relevant authorities, freezing of the funds and even the closure of the account.
3.8
Bonus funds may be credited to User’s account as part of a promotion, loyalty or other marketing campaign. These funds cannot be directly withdrawn/paid-out, but must be used for the placing of bets. Depending on the promotion, these credits may be convertible to real money funds after fulfilling a specific set of Terms and Conditions associated with the promotion. A deposit must have been made into the account before any withdrawal can be processed. Specific Bonus & Promotional terms may apply.
3.9
In case User wishes to cancel a bonus and withdraw money before meeting the wagering requirements, it is important that the User does not gamble the bonus received. User is required to contact Dumarca’s customer services in order to remove the bonus and approve the withdrawal.
3.10
User may also refuse any Bonus thereby allowing theirself to withdraw winnings at any time. User must, upon receiving a Bonus, contact Dumarca’s customer services in order to refuse the bonus and have this removed from User’s account.
3.10
User may also refuse any Bonus thereby allowing theirself to withdraw winnings at any time. User must, upon receiving a Bonus, contact Dumarca’s customer services in order to refuse the bonus and have this removed from User’s account.
3.11
User can request a withdrawal of the deposited amount and any associated cash winnings without meeting the wagering requirement. Should user choose to do this, bonus funds would be returned to Vera&John. For example: User deposits $20 and Dumarca offer you $20 as a deposit bonus. There is then $40 in user’s account. If before meeting the wagering requirements (which usually is 40 times the bonus amount) user wishes to withdraw the deposited amount £20, Dumarca will then retract the bonus before the withdrawal can be approved. If User has already gambled and lost part of the total balance on the account, user can only request a withdrawal of the remaining cash amount and associated cash winnings after the bonus sum has been returned to Vera&John.
Cash funds are used first when wagering, bonus funds are used once the cash balance is empty or insufficient. When placing bets from the bonus balance the bonus wagering requirements must be met before withdrawal; forfeiting the bonus at this stage will result in the removal of the bonus amount and bonus winnings .
Dumarca reserves the right to refuse or void any bonus offered to any user for reasons including but not restricted to, abuse by the User. (Despite a deposit been associated with a bonus, customer is required to wager the deposit amount at least once. If you choose not to do this, you are required to follow T&C 3.19)
3.12
Any form of fraudulent activity will cause your account to be locked, whereby Dumarca will immediately void any winnings and bonuses, and deal with the account and its credits in line with regulations and guidelines of the regulatory body.
3.13
"Demo Play" does not qualify for any bonus offer.
3.14
Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interest of fair gaming, Dumarca has a zero tolerance policy on bonus abuse, irregular play and fraudulent activity. Dumarca reserves the right to block bonuses from any User who Dumarca deems to be abusing our promotions. If fraudulent activity or abuse is suspected, Dumarca reserves the right to remove bonuses and associated winnings from the account and any associated accounts.
The determination of what constitutes irregular play or bonus abuse shall include, but not be limited to, the following examples:
o Using more than one account
o Bonus stacking
o Two tier betting
\
o Covering multiple outcomes whilst wagering a bonus in order to reduce or remove risk
\
o Utilization of bonus funds to abuse progression slot games mechanics
o Multiple account strategy / proxy account strategy
o Using a VPN or masking IP address
o Affiliate CPA or revenue share abuse
o A pattern of betting using bonus money in which a significant proportion of single bets are more than $6.25 in slots and/or video bingo, or more than $25 in table games
o A pattern of betting for cashback in which a significant proportion of single bets are more than $6.25 in slots and/or video bingo, or more than $25 in table games
o A pattern of betting with bonus funds where an in-game feature continuously has been used in a significant proportion of individual bets in order to increase the total bet amount over the maximum allowed bet amount for that game type.
3.15
Players residing in Sweden, Finland, Norway and the United Kingdom are not able to claim a bonus or promotion when executing a deposit using Neteller, Skrill.
3.16
Funds cannot be transferred from User’s account to the account of another User or vice versa.
3.17
User can at any time log in to User’s account and view a statement of the account which would show all transactions affected, namely deposits, bonus credits, winnings, bets and withdrawals. Should User notice any mistakes user should immediately notify Dumarca via written or electronic notice so that the mistake can be rectified.
3.18
At any time, User can decide to withdraw part or all of the funds from User’s account. The first withdrawal can be requested after three (3) days of registration of the account.
3.19
In order to withdraw any amount of money from a player account, the full amount of the deposit must be wagered at least once. Dumarca reserve the right to impose a 30% processing fee if any circumstance, authorised by them warrants a withdrawal before the full amount is wagered.
3.20
Dumarca reserves the right to take time necessary for the purpose of:
• verifying User’s identity;
• verifying User’s gaming activity;
• conducting security and other internal procedures in relation to User’s account; and
• ensuring that the rules that are approved relating to the award of the prizes to Users have been complied with.
3.21
It is a precondition for the processing of withdrawals, which cumulatively exceed $2,000 that User provides Dumarca with a copy of User’s valid passport or official identity card (confirming identity and age) and a utility bill (confirming place of residence). In the case of deposits via credit and debit cards, User may be requested to submit a copy of the front and back of the used credit card showing only the first six and last four digits on the front, and hiding the CVV2 number from the back.
3.22
Dumarca additionally reserves to right to request the documents discussed in 3.21 above for any account holder who has requested a withdrawal of any amount below $2,000.
3.23
Withdrawals to credit / debit card are possible to Visa or Visa electron. Unfortunately MasterCard does not currently facilitate this functionality.
3.24
In line with the applicable laws, Dumarca will remit amounts only to the same account from where the funds paid into User’s account originated.
3.25
Credit / debit card payout requests are only be processed to the card(s) that have been used to deposit. Should User have more than one registered credit/ debit card, the payout will be processed to the credit/ debit card from which User deposited the most within the last 6 months, assuming payouts to this card are possible, e.g. in the case of MasterCard, to which payouts are not possible.
3.26
The minimum payout amount is $10. Dumarca reserves the right to restrict payouts to $5,000 per week. Upon requesting a withdrawal of winnings exceeding $100,000, Dumarca reserves the right to payout the requested amount incrementally over 10 consecutive months, with one payout each calendar month. Dumarca further reserves the right to impose fees on withdrawals. Further external banking processing fees may apply from time to time. For further information please see
here.
3.27
Credit/ debit card transactions usually take between 3 to 5 working days.
3.28
The full credit/ debit card information is never stored by Dumarca and always transmitted in an encrypted way for User’s security.
3.29
Dumarca reserves the right to modify the credit card/ debit limits and/or refuse to process any withdrawals/ deposits.
3.30
Without restricting our ability to rely on other remedies that may be available to us, we may cancel any of your withdrawal requests or void any winnings at our absolute discretion if:
we suspect that you are acting other than on your own behalf or otherwise in concert with others or engaging in illegal or fraudulent activity;
we suspect that you are breaching any of these Terms and Conditions;
we suspect that you are acting in a manner that is detrimental to the conduct of our business;
we are unable to verify registered address or contact telephone number
3.31
Deposits to and withdrawals from a Vera&John Account shall at all times be made through a Financial Institution or a Payment Solution Provider. Procedures, terms and conditions, availability, fee’s and duration for deposits/withdrawals may vary depending on time as well as the country and Financial Institution and internal Risk assessments. For further information please see
here.
3.32
General Conditions of Use E-voucher applying to Epro solution
E-PRO is a payment solution provided by EMP Corp, an E-money agent, based on E-money and E- wallet
E-PRO is an E-Voucher issued by EMP Corp, being resold by First Remit Limited (UK), a registered money service business with Her Majesty's Revenue and Customs certificate number 12679642 & fully authorized by the UK Financial Conduct Authority (FCA) as a payments institution, with reference 622935.
E-Pro e-Vouchers resold by First Remit will show in your card statement as "Online Payment".
An E-VOUCHER, constituting electronic money, is generated in the event of an intervention by EMP Corp to pay for the services offered on the MERCHANT SITE
If the payment service provider is EMP Corp, the transaction will result in the creation and purchase of electronic money issued by an E-money Issuer, to be used to credit an E-wallet
4. Anti-money laundering
4.1
Dumarca complies with the Prevention of Money Laundering Act of Great Britain and relevant legislation.
4.2
Dumarca checks all transactions to prevent money laundering.
4.3
If User become aware of any suspicious activity relating to any of the Games User must report this to Dumarca immediately.
4.4
Suspicious transactions will be reported to the relevant Authorities.
4.4
Dumarca may suspend, block or close User’s account and withhold funds if so required by the Anti-Money Laundering Act or relevant legislation.
4.6
Dumarca prohibits Users collusion.
4.7
Dumarca prohibits and takes measures to prohibit use of devices, such as robots, that distort normal game play.
4.8
If User breaches conditions 4.6 and 4.7, User will be subject to the cancellation of bets and amendment of the balance on User’s account.
5. Complaints
5.1
If User has a complaint, User can email customer support on support@verajohn.com or
call Vera&John on:
Malta: + 356 277 80428
Sweden: + 46 8 124 51423
5.2
Dumarca will apply the best of efforts to resolve a reported matter promptly.
5.3
If Users have a query with regard to any transaction, Users may also contact Dumarca at support@verajohn.com with details of the query. Dumarca will review any queried or disputed transactions.
5.4
If you have any complaints in relation to our Services or Games you should raise such complaint promptly, (and in any event within one month after the incident taking place). Complaints should first be raised with our Customer Services team. If you do not agree with the decision made by Customer Services you will be entitled to ask that the complaint is reviewed, by the Customer Support Manager at complaints@verajohn.com
If you remain unsatisfied, you may refer your claim for adjudication by our Alternative Dispute Resolution service (ADR) eCOGRA for a dispute resolution form please see
ecogra.org
Alternatively; if you reside within the EU; you can raise your complaint to the
Online Dispute Resolution (Online Dispute Resolution -ODR). The ODR platform will aid in the resolution of your complaint by facilitating communications between parties.
Please note that in the event you may have any claim or dispute where you are not residing in the United Kingdom you may direct any unresolved complaints directly to the MGA (Malta Gaming Authority):
e-mail : support.mga@mga.org.mt
Address: Malta Gaming Authority, Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM1001, Malta
Tel: +356 2546 9000
6. Self-Exclusion
6.1
You may at your discretion choose to set limits on your account or exclude yourself from our Website.
Any limits set is restricted to this account only; if you hold other accounts with Dumarca, be sure to set your limits on those also.
Should you wish to self-exclude all accounts held with Dumarca please make sure to contact our Customer Support Team using support@verajohn.com and request this specifically.
6.2
You can close your account at any time, within the Limits section of your account or by requesting it via our Customer Support Team using support@verajohn.com; closure via Support would be implemented within 24 business hours at most and you would receive a confirmation via e-mail.
You remain responsible for any activity on your account between the time of your request and the closure of the account by our services.
All funds must be withdrawn before self-excluding.
Applying a closure would not affect any pending withdrawal, unless verification documents are requested in line with our Know Your Customer process.
It is not possible for us to override or remove any Time-Out or Self-Exclusion period once set.
Bonuses may expire during the suspension of your account; we cannot reinstate any expired bonuses once the account is reopened.
6.3
You may at your discretion choose to set limits on your account or exclude yourself from playing any Games on our Website. You may:
- Deposits; set a limit on the amount you may deposit within a specified period of time.
- Session: set a limit for an active session in order to better manage the time you spend gambling.
- Losses: set a limit for how much can be lost in the account of deposited funds (i.e. winnings subtracted from the amount spent) for a given period.
- Exclude yourself from playing for a definite or indefinite period.
Limits or exclusions set on your account are not extended to any other account you may hold with Dumarca Gaming Ltd, it is your responsibility to apply limits/exclusions required across all your accounts.
6.4
Time-Out:
You may temporarily take a break from our Website for a period of twenty four (24) hours minimum, directly from the Limits section of your account and under Close my Account.
On confirming the Time-Out, your account will be immediately suspended and it will not be possible to log in until the selected duration has expired.
Self-Exclusion:
You may temporarily exclude yourself from our Website for any period above 7 days, by contacting our Support Team using support@verajohn.com. Your account will be suspended within 24 business hours and removed from our Website's mailing list.
6.5
The account will remain suspended until at least the set timeframe has passed and until the regulatory Cooling Off period has been completed, in line with our reopening process.
You may withdraw your request to reopen your account at any time during the Cooling Off period.
6.6
Should you opt to self-exclude, we will take all reasonable step to prevent you from registering a new account on our site.
You should not attempt to open an account on any site operated by Dumarca whilst you have opted for a self-exclusion with the operator.
We shall not be liable for any losses you may suffer if you circumvent our self-exclusion procedures, to use products or services provided by Dumarca or if you continue to gamble with any third party.
6.7
We will take all reasonable steps to ensure that self-excluded accounts do not receive any marketing material from us.
However, Self-excluding from our Website will not affect your marketing preferences with third parties, including with advertising websites or other third party affiliates.
We strongly recommend that you contact any such parties and opt out from receiving any marketing material from them.
We also recommend you consider self-excluding from any other online gaming operators with which you have an account.
6.8
You agree to inform us as soon as you become aware of any discrepancy, in respect of any player protection mechanisms offered to you.
Should you not inform us when you become aware of such discrepancy, we shall not be liable for any losses you may suffer.
7. Specific Casino Rules of Play
7.1
Winnings and account balances in the “Play for Fun” mode have no commercial value whatsoever and are not redeemable for cash, credit or any other type of benefit.
7.2
Every User determines the value of their stakes, in accordance with the limits of each Casino game.
7.3
Dumarca reserves the right to limit/refuse bets.
7.4
The Casino operates with a Random Number Generator (RNG), which guarantees a randomised outcome for each game and the integrity of the product and games. The RNGs has been tested and verified for randomness by governmental approved independent third parties. Both the ‘Play for Fun’ and ‘Play for Real’ modes use exactly the same Random Number Generator.
7.5
Dumarca reserves the right to cancel any transaction/s, refunds, losses, terminate events / games if related to attempted / unlawful and/or fraudulent conduct.
7.6
Dumarca’s Terms and Conditions apply to all Casino promotions and bonus offers, which may also have separate rules that are promotion-specific. In the event of a conflict between the promotion-specific rules and the Terms and Conditions stipulated here, the promotion-specific rules will prevail.
7.7
The default bonus wagering requirement is forty (40) times the amount of the bonus received. Each bonus offer has promotion-specific wagering requirements. Should these not be specified on the promotion-specific Terms and Conditions, default wagering requirements of forty (40) times the bonus apply and only play with bonus money counts towards the turnover requirement.
7.7
Each bonus offer has promotion-specific wagering requirements. Should these not be specified in the promotion-specific Terms and Conditions, the default wagering requirements are as follows: thirty (30) times for Intercasino, and twenty (20) times for Vera & John.
7.8
By default and should such not be specified in the promotion-specific Terms and Conditions, all Casino games qualify towards wagering requirements of any bonus offer as follows:
| Games | Wagering Contribution |
|---|
| All Slots & Instant Games | 100% |
| Roulette | 15% |
| Baccarat & Punto Banco, Video Poker, Caribbean Poker, Texas Hold'em (all variants) | 15% |
| Blackjack, Pontoon, Live Casino | 10% |
7.9
In the event of a Casino system malfunction Dumarca shall have the right to cancel all bets and winnings.
7.10
In the event of any interrupted, aborted or miscarried games for any reason whatsoever, all Users’ transactions shall be accurately recorded on Dumarca’s system. Any "unfinished game rounds" are restored when returning to the game. "Finished game rounds" are not restored, but results can easily be retrieved by contacting our support team.
7.11
We recommend all Users to have an alternative Internet Service Provider (ISP) for any potential connection problem with the ISP.
7.12
By default and should such not be specified in the promotion-specific Terms and Conditions apply
• Promotional terms and conditions are subject to the details communicated via the communication channel used for specific promotions.
• Free spins on specified games can be played on desktop and mobile, unless otherwise specified.
• Offers can only be claimed once per account, unless otherwise specified.
• Acquired Bonus Spins, Thrill Spins, Win Spins, Trigger Spins and any other type of Spins are only valid for 48 hours.
• Offers cannot be used in conjunction with any other offers, unless otherwise specified
• Vera&John reserves the right to end, alter or change promotions at any time and without prior notice.
• Deposits made with eWallets such as Neteller, or Skrill, will not activate any bonuses or promotions for players in Sweden, Finland, UK and Norway.
• Deposit offers entitle you to a specified bonus, based upon your next qualifying deposit, following the start of the promotional period.
• A deposit of $10 or more is required for deposit offers, unless otherwise specified.
• Promotional terms are only valid to players who have received corresponding communications from Vera&John via email or SMS.
• Unless otherwise stated in promotion specific terms and conditions, non-funded accounts can be used to play and win real money. The maximum win available for withdrawal for non-funded Players on all games is $100 . If the winnings derived from a no deposit bonus are more than $100 at the point of the first deposit, the Player will be entitled to $100 of the accrued free funds and the remainder of the balance will become void. The deposited amount and any additional bonus will not be affected by the deductions.
8. Limitation of Liability
8.1
You enter the Website and participate in the Games at your own risk. The Websites and the Games are provided without any warranty whatsoever, whether express or implied.
8.2
Without prejudice to the generality of the preceding provision, we, our directors, employees, partners, service providers
♣ do not warrant that the software, Games and the Websites are fit for their purpose;
♣ do not warrant that the software, Games and the Websites are free from errors;
♣ do not warrant that the software, Games and the Websites will be accessible without interruptions;
♣ shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Websites or your participation in the Games.
8.3
You understand and acknowledge that, if there is a malfunction in a Game or its interoperability, any bets made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds.
8.4
You hereby agree to fully indemnify and hold harmless us, our directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.
8.5
To the extent permitted by law, our maximum liability arising out of or in connection with your use of the Websites, regardless of the cause of actions (whether in contract, tort, breach of warranty or otherwise), will not exceed to the return of the amount of the stake of any disputed wager.
9. Breaches, Penalties and Termination
9.1
If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Account, or withhold payment of your winnings and apply such funds on account of any damages due by you.
10. Severability
10.1
If any provision of these Terms and Conditions is held to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions and all other provisions shall remain in force unaffected by such severance.
11. Assignment
11.1
We reserve the right to assign or otherwise lawfully transfer this agreement. You shall not assign or otherwise transfer this agreement.
12. Entire Agreement
12.1
These Terms and Conditions constitute the entire agreement between you and us with respect to the Websites and, save in the case of fraud, supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to the Websites.
13. Applicable law and jurisdiction
13.1
These Terms and Conditions shall be governed by the Laws of Malta.
13.2
The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Maltese courts.
14. Vera&John Loyalty program
14.1.
Vera&John reserves the right to modify the terms and conditions of Vera&John’s Loyalty program at any time and without prior notice. If Vera&John finds that you are abusing and /or suspects that you are engaged in illegal or fraudulent when using the Vera&John Loyalty program or in breach with Vera&John's Terms and Conditions, Vera&John may freeze or terminate Your Member Account and/or a related account (e.g. a referred friend) at Vera&John's absolute discretion.
14.2.
You will be automatically registered on the Loyalty program when you register an account on Vera&John.
14.3.
To collect coins on the site, you must be logged into your account.
14.4.
You will be awarded with coins for being active on Vera&John.
14.5.
All necessary information regarding the number of coins earned and available to the player is visible on the player’s ‘My Casino’ page.
14.6.
The amount of coins awarded for specific activities are listed on the site.
14.7.
Coins can be redeemed at the Vera&John shop only.
14.8.
Coins cannot be transferred to other players.
14.9.
Coin amount is recorded and updated in real-time.
14.10.
Earned level of membership is effective and updated immediately.
14.11.
To advance past Level 1 in the Loyalty program, a player is required to have made a monetary deposit. All level progression will be stopped on all levels until a player has made a monetary deposit.
14.12
Certain shop offers are only available to players who have reached a specific program level.
14.13.
Vera&John reserves the right to permanently disable or suspend a player’s Loyalty program in the event of fraud or attempted fraud by the player.
14.14.
We reserve the right to confiscate your coins if you have been inactive on your account for the last six months.
14.15
If continued use of the Loyalty Scheme program occurs without any deposit being made for at least 90 days Dumarca reserve the right to confiscate of winnings and/or close your account.
