TERMS AND CONDITIONS
(V.01 DATED December 16th, 2012)
Terms and Conditions of Use of Services of Vera&John
These Terms and Conditions (“T&C”) apply to the usage by You of the Games (as defined below), the related enabling internet, mobile or other platforms through the website www.verajohn.com, (“Website”) and other related URLs.
The Website and the Games are offered by Vera&John.
“Vera&John” in these T&C refers to Dumarca Gaming Ltd. having its registered address at Northfields, Apartment 2, Suite 6, Independence Avenue, Mosta, Malta..
These Terms and Conditions constitute a binding agreement between the User and Vera&John. Games provided by Netent, available for play at Vera&John, are governed and regulated by the Malta Lotteries and Gaming Authority. The full Terms and Conditions governing Netent games are available via this link
These T&C constitute a binding agreement between You and Vera&John.
Vera&John is licensed and regulated in Costa Rica.
These T&C come into force as soon as You click on the “ACCEPT” button, by doing which You signify to Vera&John that You have read these T&C and accept them. By using any of the Website You signify that You agree with these T&C.
You must read these T&C carefully in their entirety before clicking on the “ACCEPT” button. If You do not agree with any provision of these T&C You must not use or continue to use the Websites.
You fully understand and agree to be bound by the terms and conditions contained herein and as may be amended by us from time to time.
Vera&John reserves the right to modify these T&C and, thus, to amend this agreement between You and Vera&John at any time with or without notice.
Such amendments will become effective immediately upon being posted on www.verajohn.com. It is Your sole responsibility to review this Agreement, together with the specific Rules for each Game You choose to participate in, in order to remain updates with all amendments each time You play. You can easily identify whether these T&C have changed by referring to the Version number and the date of the current T&S stated on this page.
Any reference to Vera&John’s Games in this agreement shall refer to Casino, Rush Poker, and other Games as may from time to time become available on the Website. Vera&John reserves the right to add and remove Games from the Website at its own discretion.
These T&C are published in a number of languages for information purposes and ease of access by players. It is only the English version that is the legal basis of the relationship between You and Vera&John and in case of any discrepancy between a non-English version and the English version of these T&C, the English version shall prevail.
If you open or attempt to open more than one account, for whatever reason, Vera&John may block or close any or all of your accounts at its discretion. Should Vera&John decide to leave one account open, it will be the first account that you opened with Vera&John, to which your remaining deposits, if any, will be transferred. Vera&John will deduct an administrative fee of 10% (minimum EUR 30) for every account you opened as well as any other deductions that may apply in accordance with our Terms and Conditions.
2. Your member account
Registration and opening of Your member account:
In order participate in any of Vera&John’s Games for real money, You must first register with Vera&John, open an account (“Member Account”) and place money into Your Member Account in the way stipulated on the following page: sign-up
Vera&John has the right to appoint Payment Solution Providers to act, receive and/or pay funds on behalf of Vera&John.
You are allowed to have only one Member Account on this Website. If You attempt to open more than one Member Account, all accounts You try to open may be blocked or closed.
If You notice that You have more than one Member Account under different names, You must notify Vera&John immediately.
A request to open a Member Account is made by filling out the registration form and submitting it to Vera&John online. Vera&John reserves the right to refuse to open a Member Account.
You must enter all mandatory information requested into Your registration form, in particular, Your identity, Your address and contact details, including a valid e-mail address, Your place of residence, relevant payment information, all of which must be true and correct. It is Your sole responsibility to ensure that the information You provide is true, complete and correct and You hereby decorate and warrant to Vera&John that the information provided is true, complete and correct. You are hereby notified that Vera&John carries out verification procedures, whether itself or through third parties on players depositing money. You may be requested to provide Vera&John with documents, such as a copy of the passport. Your Member Account may be blocked or closed if You do not provide requested information or documents or if such information or documents you supply is/are found false or misleading.
As part of the registration process You will have to choose Your username and password for Your login into the Website. It is Your sole and exclusive responsibility to ensure that Your login details are kept securely. You must not disclose Your login details to anyone. Vera&John is not responsible for any abuse or misuse of Your Member Account by third parties due to Your disclosure, whether intentional or accidental, whether active or passive, of Your login details to any third party.
You are not allowed to transfer funds from Your Member Account to other players or to receive money from other players into Your Member Account.
Deposits into Your Member Account
You may participate in any Game only if You have sufficient funds on Your Member Account for such participation. Vera&John shall not give You any credit whatsoever for participation in any Game.
All information required to deposit funds into Your Member Account, can be found under “My Account” and “Deposit” pages of the Website. You can use any of the methods available to You as specified in these pages as may be amended from time to time. Please note that some of the methods may not be available in some countries.
Depending on the method selected, deposits can incur charges. For current fees regarding depositing funds, see "My Account" and "Deposits" for each deposit method. Your bank may independently charge You for bank wire transfers and other methods of payment.
We accept payments made in EUR, SEK, NOK, GBP. You must choose one currency as the currency of Your Member Account. Any payments received by Vera&John in a currency other than the one chosen by You as the currency for Your account will be converted into the currency chosen by You as the currency for Your Member Account at the prevailing exchange rate. Please note that any exchange premiums are payable by You.
When using a credit or debit card for depositing funds, Your funds only clear when Vera&John has received an approval and authorisation code. Should Vera&John not receive such authorisation Your account will not be credited with those funds.
Vera&John reserves the right to use additional procedures and means to verify Your identity when effecting deposits into Your Member Account.
Vera&John does not grant any credit for the use of its services.
Credit balances in Your Member Account will not bear interest.
Vera&John operates Your Member Account, calculating the amount of money You have staked or offered to stake on a Bet, which represents Your potential exposure at any time (“Reserved Amount”) and calculating Your "Available to Bet" balance, from time to time, as well as settling bets made by You with other Members through Your participation in the Games.
The amount of money in Your Member Account which has not yet been staked on a matched bet is Your "Available to Bet" balance and will determine Your betting limit.
Vera&John´s calculations of Your “Reserved Amount”, “Available to Bet” balance and amounts owed by You under the terms of this agreement will be final and, in the absence of any manifest error, will not be subject to any enquiry or investigation.
Vera&John will both on a market basis and in general set off any losses against any gains.
Any deposit made by You into Your Member Account will be held for Your use until You place a bid for a bet, or accept a bet on the Website. Vera&John will then hold the amount staked awaiting the outcome of the Bet.
When You have matched a bet on Vera&John website, Vera&John will hold the amount staked awaiting the outcome of the Event, and declare a winner. At this point the Bet is binding and cannot be cancelled nor can any amount held by Vera&John as a stakeholder be withdrawn.
When the outcome of a Game You participate in becomes determined or, where applicable, Vera&John has confirmed the relevant result of an event and settled the markets, all winnings will be held for the use of Your Member Account.
If Vera&John mistakenly credits Your Member Account with winnings that do not belong to You, whether due to a technical or human error or otherwise, the amount will remain property of Vera&John and the amount will be transferred from Your Member Account. If prior to Vera&John becoming aware of the error You have withdrawn funds that do not belong to You, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by You to Vera&John. In the event of an incorrect crediting, You are obliged to notify Vera&John immediately by email.
Vera&John will carry out additional verification procedures for any payout exceeding the equivalent of EUR2,000 and reserves the right to carry such verification procedures in case of lower payouts.
Withdrawals from Your Member Account
You may withdraw any amount up to the “Available to Bet” balance in Your Vera&John account by issuing Vera&John with a valid notice of withdrawal on the Website.
To free Your Member Account balance and withdraw all Your funds, You must first cancel any stakes that You have made that remain outstanding.
Notices for withdrawals must be made via the Website. Vera&John will not accept withdrawal demands made by telephone or by electronic mail. Employees of Vera&John are not permitted to bypass these instructions.
For Your protection in any twenty four hour period You may only withdraw the maximum amount of Euro 2,000 unless a larger amount has been agreed by prior arrangement.
Vera&John offers a wide range of withdrawal methods. Withdrawals can incur charges depending on the method selected. Any winnings above the above-stated level can be withdrawn through the method chosen by you for deposit. For the current fees for withdrawals, see "My Account" and "Withdrawals" for the different methods. In addition, Your own bank may add a further handling charge. These charges may vary over time.
Vera&John reserves the right to credit You back using the same method as You have previously deposited with.
Vera&John may request identification documents ID for all withdrawals.
Upon requesting a withdrawal of winnings exceeding €100,000, Vera&John reserves the right to payout the requested amount incrementally during 10 months with one payout each calendar month.
Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play for bonus play-through requirement purposes include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of your total balance (including any given bonus) until such time as the wagering requirements for that bonus have been met. Should the Casino deem that irregular game play has occurred, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings and bonuses.
Closing Your Member Account
You may close Your account at any time and Vera&John will return to You any and all funds from Your Member Account subject to the deduction of relevant withdrawal charges. To close Your Member Account, You must first cancel any offers for stakes that You have made that remain outstanding.
The method of repayment will be at our absolute discretion.
Vera&John reserves the right to close Your Member Account and to refund to You the "Available to Bet" balance, subject to the deduction of relevant withdrawal charges, at Vera&John’s absolute discretion and without any obligation to state a reason or give prior notice.
If You do not log onto Your Member Account via the internet, using Your "User Name" and "Password" for a period of one (1) year, all balances may be removed from Your account after a notification has been sent to the registered e-mail address.
Vera&John reserves the right to withhold and remove any bonuses awarded to you if such bonuses have not been used within 6 month from the date when they were awarded.
Dormant accounts. If no transaction has been recorded on Your Member Account for thirty (30) months, Vera&John shall remit the balance to You.
In the event a player should use bonus funds to play on games not included in games that count towards meeting the bonus requirement, Vera&John reserve the right to refuse withdrawals, remove bonus money and remove winnings without notice and lock all accounts of players found abusing this rule.
3. Your obligations as a player
You hereby declare and warrant that:
You are over 18 years of age or such higher minimum legal age of majority as stipulated in the laws of jurisdiction applicable to You and, under the laws applicable to You, You are allowed to participate in the Games offered on the Website.
You will use this Website and your Member Account solely and exclusively for the purpose of Your genuine participating in the Games and not for any financial or other operations, Your participation in the Games will be strictly in Your personal non-professional capacity for recreational and entertainment reasons only;
You participate in the Games on Your own behalf and not on behalf of any other person;
You are not resident in Hong Kong or the U.S.;
All information that You provide to Vera&John during the term of validity of this agreement is true, complete, and correct, and that You shall immediately notify Vera&John of any change of such information;
You are solely responsible for reporting and accounting for any taxes applicable to You under relevant laws for any winnings that You receive from Vera&John;
All money that You deposit into Your Member Account are not tainted with any illegality and, in particular, do not originate form any illegal activity or source;
You understand that by participating in the Games You take the risk of losing money deposited into Your Member Account;
You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for Your participation in any of the Games. Vera&John hereby reserves the right to invalidate or close Your Member Account or invalidate Your participation in a Game in the event of such behaviour;
In relation to deposits and withdrawals of funds into and from Your Member Account, You shall only use credit card and other financial instruments that are valid and lawfully belong to You.
The computer software that we make available to You is owned by Vera&John or other third Parties and protected by copyright and other intellectual property laws. You may only use the software for Your own personal, recreational uses in accordance with all rules, terms and conditions hereby established and in accordance with all applicable laws, rules and regulations.
Games played the Website should be played in the same manner as games played in any other setting. You shall be courteous to other players and representatives of Vera&John shall avoid rude or obscene comments, including in chat rooms.
4. Responsible gaming
You may at Your discretion choose to exclude Yourself from playing any Games on the Website. In order to block Your access to the Games You must go to My Account
When setting up Your Member Account You may also choose to impose a ceiling on the maximum losses You may make. The limit will block deposits if the net deposit limit (deposits-withdrawals) has been exceeded for the selected time period.
Should You opt for self-exclusion in the manners contemplated above then You will not be able to open the account during the exclusion period. The exclusion agreement can be found here: My Account
Any self-exclusion request would be valid for Vera&John.com only and does not include other sites operated by Dumarca Gaming Ltd..
5. Vera&John Rewards Program
Vera&John reserves the right to change the terms and conditions and rules for the Vera&John Rewards Program at any time, e.g. change the parameters for calculations of Points. If Vera&John suspects that You are engaged in illegal or fraudulent activities when using the Vera&John Rewards Program or in breach with Vera&John's Terms and Conditions, Vera&John may freeze or terminate Your Member Account and/or a related account (e.g. a referred friend) at Vera&John's absolute discretion.
You are automatically a member of the Vera&John Rewards Program. You will earn points when playing Vera&John’s games for real money.
Gaming at Vera&John for real money is the premium way to earn points.
Earned points are the points You earned during the same month. On the first day next month, these points will become available to You and added to Your point credits.
You can start using earned points when they become available, that is on the first of each month. As an example, all points that a customer earn during March will thus become available for use on April 1st. When a customer refers a friend the customer and the friend will receive the points when all requirements are fulfilled.
Earned points are valid for six (6) months after the date they become available. For example, the points You earn in March become available on April 1st and are valid until September 30th. If You have not used them by then, they are no longer valid.
All earned points in one calendar month will determine the Your member status the next month.
The higher level, the more points You will receive for gaming. Certain offers might also be directed to a higher level.
The level of membership is determined on the first date of each month and is valid until the last date of the same month. If a customer, on April 1st, reaches a certain membership level, based on the customer’s gaming in March, the customer will stay on that level until the last day of April.
The points are personal and can not be given to someone else.
The points will be updated in real time.
All necessary information regarding number of earned points and available points are shown in “My account page”.
For practical reasons all points are rounded to nearest decimal when presented. The underlying calculation is always based on two decimals meaning that payments and levels are based on two decimals calculations.
6. Special rules
Certain provisions laid down in this section refer to the rules, terms and contractual provisions for specific games, which are found in a separate link from this page. The rules linked to from this page form an integral part of these Terms and Conditions and You shall be deemed to have accepted the special rules upon clicking the ‘I Accept’ button on this page.
Vera&John Casino is operated by “Vera&John” in these T&C refers to Dumarca Gaming Ltd. having its registered address at Northfields, Apartment 2, Suite 6, Independence Avenue, Mosta, Malta. Vera&John Casino is powered by Plaingaming.
You hereby acknowledge and consent to Vera&John’s processing Your personal data for the purposes of allowing You access and use the Website and in order to allow You to participate in Games and to provide ancillary services to You.
Vera&John will protect Your personal information and respect Your privacy in accordance with best business practices and applicable laws.
Vera&John will only use Your personal data to allow You to participate in the Games and to carry out operations relevant to Your participation in the Games.
Vera&John shall also process Your personal data for the purposes of carrying out verification procedures in relation to Your participation in the Games.
Your personal data will not be disclosed to third parties, unless such disclosure is necessary for processing of Your requests, such as effecting transactions on Your Member Account or participating in Games, to carry verification procedures or unless it is required by law. As Vera&John’s business partners or suppliers or service providers may be responsible for certain parts of the overall functioning or operation of the Website, personal data may be disclosed to them. You hereby consent to all such disclosures.
You have the right to access personal data held by Vera&John about You.
You must promptly inform Vera&John, by amending Your profile or otherwise, of any changes to information provided by You at the time of registration and opening of Your Member Account.
In order to provide You with an efficient service, Vera&John and/or its service providers may require to transfer Your personal data from one country to another on world-wide basis. You hereby consent to Your personal data so transferred.
In the processing of Your Member Account and associated transactions, Vera&John may have recourse to credit rating agencies, fraud detection agencies, anti-money laundering agencies who may keep a record of your information. You hereby consent to such disclosures.
In order to make Your visit to the Websites more user-friendly, to keep track of visits to the Websites and to improve the service, Vera&John collects a small piece of information sent from Your browser, called a cookie. You can, if You wish, turn off the collection of cookies (please refer to Your browser instructions as to how to do this). You must note, however, that turning off cookies may restrict Your use of the Websites.
You consent to Vera&John’s informing you from time to time about changes on the Website, new services and promotions. If You do not wish to receive direct marketing data You may opt out of such service. You can opt in again into receiving promotional material by emailing our support department.
If You have a complaint, You can:
call Vera&John on +46 (0)8 559 25104
email customer support on firstname.lastname@example.org
Vera&John will use best efforts to resolve a reported matter promptly.
If You have a query with regard to any transaction, You may also contact Vera&John at email@example.com with details of the query. We will review any queried or disputed transactions. Our judgement is final.
9. Limitation of liability
You enter the Website and participate in the Games at Your own risk. The Websites and the Games are provided without any warranty whatsoever, whether express or implied.
Without prejudice to the generality of the preceding provision, Vera&John, its directors, employees, partners, service providers:
do not warrant that the software or the Website is/are fit for their purpose;
do not warrant that the software and Website are free from errors;
do not warrant that the Websites and/or Games will be accessible without interruptions;
shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to Your use of the Websites or Your participation in the Games.
You hereby agree to fully indemnify and hold harmless Vera&John, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to Your use of the Website or participation in the Games.
10. Anti-money laundering reporting
If You become aware of any suspicious activity relating to any of the Games of the Website, You must report this to Vera&John immediately.
Vera&John may suspend, block or close Your Member Account and withhold funds if suspicions of money laundering occur in accordance with the Prevention of Money Laundering Act.
11. Breaches, penalties and termination
If You breach any provision of these T&C or Vera&John has a reasonable ground to suspect that You have breached them, Vera&John reserves the right not to open, suspend, close Your Member Account, withhold any money in your account (including the deposit) and apply such funds on account of any damages due by You.
If Vera&John suspects that You are engaged in illegal or fraudulent activities when using the Website; or in breach of this Agreement; or that You are having problems with creditors or otherwise detrimental to our business, we may freeze or terminate Your account or cancel any stakes at our absolute discretion.
You acknowledge that Vera&John shall be the final decision-maker of whether You have violated Vera&John’s rules, terms or conditions in a manner that results in Vera&John’s suspension or permanent barring from participation in our site.
12. Intellectual property
Vera&John is the sole owner of the trademark Vera&John and the Vera&John logo. Any unauthorised use of the Vera&John trademark and the Vera&John logo may result in prosecution.
[siteurl] is the uniform resource locator of Vera&John and no unauthorised use may be made of this URL on another website or digital platform without our prior written consent.
Vera&John is the owner or the rightful licensee of the rights to the technology, software and business systems used within this Website.
The contents and structure of Vera&John´s Website pages are subject to copyright © and database right in the name of Dumarca Gaming Ltd. All rights reserved. The copyright in this Website including all text, graphics, code, files and links belongs to Vera&John and the site may not be reproduced, transmitted or stored in whole or in part without our written consent. Your registration and use of our system does therefore not confer any rights whatsoever to the intellectual property contained in our system.
Links to the Website and any of the pages therein may not be included in any other website without the prior written consent of Vera&John.
You agree not to use any automatic or manual device to monitor or Vera&John web pages or any content therein. Any unauthorised use or reproduction may be prosecuted.
If any provision of these T&C is held to be illegal or unenforceable, such provision shall be severed from these T&C and all other provisions shall remain in force unaffected by such severance.
Vera&John reserves the right to assign or otherwise lawfully transfer this Agreement. You shall not assign or otherwise transfer this Agreement.
15. Entire Agreement and Admissibility
This Agreement constitutes the entire agreement between You and Vera&John with respect to this Website and save in the case of fraud it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between You and Vera&John with respect to this Website.
A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.