Withdrawal

After applying for withdrawal, we basically try to complete the withdrawal procedure within 24 hours.
When withdrawing money, we may ask you to authenticate your account depending on the usage status of your account.
In that case, please note that withdrawal arrangements will start after the account verification is completed.

Please note withdrawal processing during weekends and public holidays might take longer than usual.

Unfortunately, you won't be able to cancel your withdrawal if it's already been approved and processed by us as that means the payment is already on its way to your E-wallet or bank account. Your winnings will be on your e-wallet within a few minutes, in the case of bank transfers within 3-5 working days.

It is important that you send us photos of any new debit or credit card you wish to use with us. Once your details are fully verified, it will make the withdrawal process easier for us and for you!

You can either upload your documents directly to your account, send them by email to support@casino.verajohn.com or submit them in our live chat.

f you try to make a deposit that exceeds your limit, you will receive a message on your screen informing you that you have reached your limit and that your deposit has been cancelled.

We try our best to process all withdrawals within 24 hours. Once your withdrawal has been confirmed, the time it takes for your winnings to reach you depends on the withdrawal method you used; with eWallets, this will be within minutes, with account transfers, it may take up to 3-5 business days.

If the money still hasn't reached you by then, please contact our customer service department and send us a bank statement from the date of your withdrawal to the present time, and we will be happy to contact the payment provider to find out what has happened.

Once you have made a withdrawal request, your withdrawal will be processed within 24 hours. The speed with which you will receive the funds will depend mainly on the payment method you use. Your winnings will appear on your eWallet within the next few minutes, in the case of bank transfers, within 3-5 working days. However, please allow a little extra time if you decide to make your request overnight or at weekends.

Unfortunately, you can't withdraw bonus funds, only funds in your 'Cash balance' are available for withdrawal. Before bonus funds can be withdrawn, they must be converted to real money. To do this, you must meet the wagering requirements of the bonus.

For example, if you have a bonus amount of €20 which needs to be wagered 40x, you will need to make €800 worth of bets. Once you have bet €800, any further winnings will be 'cash converted' and will then appear in your 'Cash balance'.

You can view your bonus information here.

The good news is that our Payments Team here at Vera&John work through the weekend! They still aim to meet the 24-hour processing targets for withdrawals, however due to high traffic, it may take a little longer.

Our Payments team is constantly working to process withdrawals as quickly as possible, while maintaining the 24-hour processing time. It is therefore not possible to speed up this process.

For withdrawal requests under €50, a €5 fee will be applied. The good news is that withdrawals above €50 are free!