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Are there wagering requirements on your bonuses?

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The cash balance is always used first before your bonus is activated. If you choose to withdraw money before the bonus balance has been activated, all possible bonuses will be lost. All information about our bonuses can be found on our casino bonuses page.

When playing with bonus money, you must meet the wagering requirements before winnings are converted into real money. Our bonus has a 40x wagering requirement unless stated otherwise.

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How will you receive your Welcome Bonus?

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When you register and make your first deposit, you'll receive our current Welcome Bonus! To get your hands on your Welcome Bonus, and any future bonuses, just tick the bonus box when you make your first deposit.

A friendly tip: In order not to miss any available bonuses in the future, you can set the bonus option tickbox as 'claim by default' in your account settings. That way, you will automatically receive a bonus every time one is available.

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What are wagering requirements and how do they work?

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Bonus wagering requirements are conditions that must be met before your bonus balance can be converted into cash.

Our standard bonus wagering requirements are 40 times the bonus amount. This means that you must wager the received bonus 40 times before it is converted into cash and can be withdrawn.

e.g. You have received a bonus of €10. You must now wager €400 to turn the bonus into cash.

Some campaigns may have different wagering requirements. Not to worry though, we'll always let you know what they are in the Terms and Conditions of the individual campaign or promotion. You can find detailed explanations on our casino bonuses page.

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What is your Welcome Bonus?

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We want to make sure all our new players get the welcome they deserve, which is why we will offer you 100 Bonus Spins on Gemix with your first deposit of €10 or more thanks to our Welcome Bonus!

Don't forget to tick the ""Bonus"" box when you make your first deposit or to tick the 'Claim bonus by default' option in your account settings and the fun can begin!

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Is there a bonus available for me today?

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Players are welcome to ask us for a goodwill bonus at any time! Goodwill bonuses are awarded at the discretion of Vera&John based on the player's current activity and should not be expected from any player. After all, we have an awesome Loyalty Program that gives players the opportunity to earn bonuses every day!

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How to make a deposit?

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Once logged into your account, click the highlighted deposit button. Select your preferred deposit method, select your chosen amount, and enter the required information. You may be offered a bonus, to accept this, you must tick the Bonus box. Please ensure you only make deposits from accounts held in your own name.

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How does your Loyalty Program work?

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Our Loyalty Program is the best way for you to get rewards for playing at Vera&John. There are seven levels for you to climb, and with each new level you'll find bigger and better rewards waiting for you in the Shop.

How do you climb levels? Simple! Just make cash bets on your favourite games and you'll earn Credits which you can exchange for Free Spins, Super Spins, and other great goodies!

Sure, there's a little bit more to it, but at its heart you can boil it down to these six words: Play games, level up, treat yourself.

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Is there a maximum bet limit when playing with bonus funds?

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When wagering with bonus money, you are not permitted to wager more than €6.25 in bonus funds per transaction in slots and/or video slots, or more than €25 in bonus funds per transaction in table games. For more information on bonuses and promotions, please see our General Promotion Terms and Conditions .

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Why have I not received my bonus or Free Spins?

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If for some reason you have not received your bonus or Free Spins, the first thing you should do is log out of your account and log back in again. Your Free Spins or bonuses should now appear. If this does not happen, please contact our customer support team at support@casino.verajohn.com or via live chat.

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