Please check the information you have entered and make the appropaite corrections as per below:

• The account holder name isn't filled in Katakana.
• Space or irrelevant symbols are filled in between name and surname.
• The numbers are filled in with the full-width letter (numbers need to fill in with the half-width letter).
• Bank and branch are not chosen correctly (need to be chosen from pull out menu).
• Please make sure that all fields on the withdrawal page are filled in as per the above instructions.

If you are still not able to select the ""withdrawal"" button, please contact customer support team, together with a screenshot that shows you enter all the information on the withdrawal page.