For all credit card and bank wire transactions, the full name on the credit card or the bank transfer must be identical to the full name on the Dumarca account receiving the funds. User shall only use credit cards and other financial instruments that are valid and lawfully belong to him. If this is not the case, the deposit will be rejected and the funds returned. Any charges levied by the banks/payment gateways will be deducted from the reversed amount.
We hold all customer funds separate from company funds in an accredited banking institution. Pursuant to Regulation 40(3) of the Remote Gaming Regulations (L.N. 176 of 2004), the banking institution declares that;
a) It will not attempt to enforce or execute, any charge, write-off, set-off or other claim against the afore mentioned account/s:
b) It will not combine the account/s with any other account in respect of any debt owed to it by the licensee:
This meets the UK Gambling Commission’s requirements for the segregation of customer funds and protection against insolvency at the level: medium protection. For more information refer to www.gamblingcommission.gov.uk/ consumers/protection_of_customer_funds.aspx
No interest is payable on account balances and no credit is permitted. It is your responsibility to maintain sufficient funds in your account, and to stake your funds accordingly. We reserve the right to void any stake which may be inadvertently placed or accepted if your account does not have sufficient funds to cover the whole of the stake.
As required by our anti-money laundering obligations we reserve the right to raise queries regarding the source of any funds placed on deposit. Dumarca may, acting reasonably, suspend or terminate any Account where the response to such query/queries is not in its view satisfactory and/or may pass on such information as it deems necessary to any relevant authority.
Dumarca Gaming reserves the right to carry out KYC checks on all first time depositors.
It is illegal for the User to deposit money obtained from ill-gotten means.
Withdrawal requests amounting to $2,000 or above are subject to enhanced ‘Know Your Client’ procedures. Funds deposited must be utilised for the placing of bets or for the stake on games at Dumarca. Any suspicious activity on User’s account could lead to User being reported to the relevant authorities, freezing of the funds and even the closure of the account.
Bonus funds may be credited to User’s account as part of a promotion, loyalty or other marketing campaign. These funds cannot be directly withdrawn/paid-out, but must be used for the placing of bets. Depending on the promotion, these credits may be convertible to real money funds after fulfilling a specific set of Terms and Conditions associated with the promotion. Specific Bonus & Promotional terms may apply.
In case User wishes to cancel a deposit and withdraw money before meeting the wagering requirements, it is important that the User does not gamble the bonus received. User is required to contact Dumarca’s customer services in order to remove the bonus and approve the withdrawal.
User may also refuse any Bonus thereby allowing himself to withdraw winnings at any time. User must, upon receiving a Bonus, contact Dumarca’s customer services in order to refuse the bonus and have this removed from User’s account.
User can request a withdrawal of the deposited amount without meeting the wagering requirement. Should User choose to do this, User can only withdraw the amount that he deposited which triggered the bonus under the terms that the entire bonus sum remains. For example: User deposits $20 and Dumarca offer you $20 as a deposit bonus. There is then $40 in User’s account. Before meeting the wagering requirements (which usually is 40 times the bonus amount) User’s wish to withdraw your deposited amount $20, Dumarca will then retract the bonus and any winnings before the withdrawal can be approved. If User has already gambled part of the total balance on the account, User can only request a withdrawal of the remaining amount after the bonus sum and any associated winnings have been returned to Vera&John. Dumarca reserves the right to refuse or void any bonus offered to any User for reasons including but not restricted to, abuse by the User. (Despite a deposit been associated with a bonus, customer is required to wager the deposit amount at least once. If you choose not to do this, you are required to follow T&C 3.18)
Any form of fraudulent activity will cause your account to be locked, whereby Dumarca will immediately void any winnings and bonuses, and deal with the account and its credits in line with regulations and guidelines of the regulatory body.
"Demo Play" does not qualify for any bonus offer.
Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interest of fair gaming, Dumarca has a zero tolerance policy on bonus abuse, irregular play and fraudulent activity. Dumarca reserves the right to block bonuses from any User who Dumarca deems to be abusing our promotions. If fraudulent activity or abuse is suspected, Dumarca reserves the right to remove bonuses and associated winnings from the account and any associated accounts.
The determination of what constitutes irregular play and bonus abuse shall be at the sole discretion of Vera&John, but for clarity what will be considered evidence of bonus abuse shall include, but not be limited to, the following examples:
o Using more than one account
o Bonus stacking
o Two tier betting
o Multiple account strategy / proxy account strategy
o Using a VPN or masking IP address
o Affiliate CPA or revenue share abuse
o A pattern of betting using bonus money in which a significant proportion of single bets are more than $6.25 in slots or more than $25 in table games
o A pattern of betting for cashback in which a significant proportion of single bets are more than $6.25 in slots or more than $25 in table games
Funds cannot be transferred from User’s account to the account of another User or vice versa.
User can at any time log in to User’s account and view a statement of the account which would show all transactions affected, namely deposits, bonus credits, winnings, bets and withdrawals. Should User notice any mistakes user should immediately notify Dumarca via written or electronic notice so that the mistake can be rectified.
At any time, User can decide to withdraw part or all of the funds from User’s account. The first withdrawal can be requested after three (3) days of registration of the account.
In order to withdraw any amount of money from a player account, the full amount of the deposit must be wagered at least once. If the customer does not meet this condition, withdrawals will have a 30% processing fee applied to the requested amount.
Dumarca reserves the right to take time necessary for the purpose of:
• verifying User’s identity;
• verifying User’s gaming activity;
• conducting security and other internal procedures in relation to User’s account; and
• ensuring that the rules that are approved relating to the award of the prizes to Users have been complied with.
It is a precondition for the processing of withdrawals, which cumulatively exceed $2,000 that User provides Dumarca with a copy of User’s valid passport or official identity card (confirming identity and age) and a utility bill (confirming place of residence). In the case of deposits via credit and debit cards, User may be requested to submit a copy of the front and back of the used credit card showing only the first six and last four digits on the front, and hiding the CVV2 number from the back.
Dumarca additionally reserves to right to request the documents discussed in 2.5 above for any account holder who has requested a withdrawal of any amount below $2,000.
Withdrawals to credit / debit card are possible to Visa or Visa electron. Unfortunately MasterCard does not currently facilitate this functionality.
In line with the applicable laws, Dumarca will remit amounts only to the same account from where the funds paid into User’s account originated.
Credit / debit card payout requests are only be processed to the card(s) that have been used to deposit. Should User have more than one registered credit/ debit card, the payout will be processed to the credit/ debit card from which User deposited the most within the last 6 months, assuming payouts to this card are possible, e.g. in the case of MasterCard, to which payouts are not possible.
The minimum payout amount is $10. Dumarca reserves the right to restrict payouts to $5,000 per week. Upon requesting a withdrawal of winnings exceeding $100,000, Dumarca reserves the right to payout the requested amount incrementally over 10 consecutive months, with one payout each calendar month. Dumarca further reserves the right to impose fees on withdrawals. Further external banking processing fees may apply from time to time. For further information please see here
Credit/ debit card transactions usually take between 3 to 5 working days.
The full credit/ debit card information is never stored by Dumarca and always transmitted in an encrypted way for User’s security.
Dumarca reserves the right to modify the credit card/ debit limits and/or refuse to process any withdrawals/ deposits.
Deposits to and withdrawals from a Vera&John Account shall at all times be made through a Financial Institution or a Payment Solution Provider. Procedures, terms and conditions, availability, fee’s and duration for deposits/withdrawals may vary depending on time as well as the country and Financial Institution and internal Risk assessments. For further information please see here