Gaming can be both entertaining and profitable, but you can’t always win. Losing is part of the game and you have to be prepared for it. Therefore you should play responsibly, and not risk money that you can’t afford to lose. Gaming can also be addictive and can easily make you lose perspective of time and money. At Vera&John, we want all your gaming experiences to be as positive as possible and give you the means to control your game play.
Staying aware of your gaming habits is a very important part of keeping your gaming fun and within control. Please take this free online self-assessment test to better evaluate your relationship with gaming.
We want to give you the opportunity to set your own gaming limits, budgets, and boundaries, that's why we provide you with tools to prevent unhealthy gaming behaviour and enable you to play responsibly.
You can restrict your access at any time directly from our Gaming Limits page, by selecting a time frame from 24 hours to 7 days. Should you wish to request a self-exclusion for longer than 7 days, you can opt for 1 month, 3 months, 6 months or select 'Indefinite'.
If you request a self-exclusion of more than 7 days, the account cannot be reopened before the set period has passed, and any reopening request will be subject to a cooling off period of 24 hours. Should you select 'Indefinite' as an option, you will be subject to a cooling off period of 7 days before we proceed with the request to reopen your account.
If you think you may have a gambling problem, we recommend that you seek professional help. Please review the independent organisations listed on this page to find support and assistance.
If you share your computer with underage individuals and worry about them having access to the site, it is important to make sure that usernames, passwords, and banking details are kept private. Parental control software solutions such as NetNanny can be useful in restricting access to gambling sites. If you need additional help, you can always email our support team.
It is illegal for anyone under the age of 18 to open an account and/or to gamble with Vera&John.
The Company reserves the right to request proof of age from any customer and may suspend an account until adequate verification is received.
Below, you will find contact information for a number of organisations that can help gamblers, people with a gambling addiction, and their family and friends.
Helpline: (+44) 0845 6000133
Gamcare forum: www.gamcare.org.uk/forum
Face to face counseling available for 16+ in England, Scotland and Wales.
Contact form: www.gamblingtherapy.org/en/email-support-gambling-therapy
One-on-one chat available with support advisers.
Gambling Therapy's free app provides tools and information to help you overcome problem gambling, including live chat and more. Available for iPhone and Android.
Midlands and Head office: 01384 241292
South East: (+44) 20 8778 3331