Verify your account

Do you want your winnings transferred to your bank account faster? Or maybe you want to benefit from all the exciting goodies we offer? Then go ahead and verify your account today!

It couldn’t be simpler! To start the process, head over to our document uploader tool. There you will find a handy list of all the documents you’ll need, and a place to put them! If you get stuck, you can also email your documents to support@verajohn.com, and a member of our customer support team will help you out!

Just like Rome wasn’t built in a day, the verification process isn’t instant… but don’t worry, we here at Vera&John aim to process your documents as quickly as possible! If your documents are in tip-top order, you can normally expect to get back to playing in about 24 hours.

Keep in mind that we might ask for additional documentation based on your account activity, and that might prolong the process a little.

Just follow these simple steps and you’ll be well on your way to becoming an official member of the VJ family in no time!

In order for you to verify your account, we need copies of the following:

  • Photo identification
  • Proof of address
  • Credit cards (upon request)

Please note that all documents should be sent to support@verajohn.com.

Not sure how to create some perfect, top-notch copies? It couldn’t be easier! Just take photos of your documents with your camera or mobile phone – easy-peasy!

Photo identification

The accepted forms of ID are a passport, driver’s license, national identity card or citizenship card. The required fields are:

  • A photo of you
  • Your full name
  • Date of issue
  • Date of expiry
  • Date of birth
  • MRZ lines/barcode (if using a passport)

Please be sure to include all corners in your pictures so that it doesn’t appear cropped. In case the document has information on both sides, please send a picture of each side.

Proof of address

In order to prove your address, you will need to send us a copy of a recent document that was sent to your registered home address. This could be a utility bill, invoice, bank statement etc. However, we do empathise that in today’s modern era not everyone receives their bills in paper form, so we will accept a PDF (electronic bill) as well.

Before you hit “send”, please make sure that the document contains the following, otherwise there’s a good chance it won’t get approved:

  • Date of issue (cannot be older than 3 months)
  • Your full name
  • Your home address

Please note that all documents should be sent to support@verajohn.com.

When taking a picture, please include all corners of the document so that it doesn’t appear cropped.

To avoid confusion, please keep your address (and other personal details) up-to-date on your account information.

Credit card

Take photos of both sides of your credit card. The photo needs to include:

  • Card owner’s full name
  • Expiry date
  • Card number
  • Signature

For security purposes, only the first 6 and last 4 digits of your account number should be visible (see our sample pic on the left). Please cover up the 6 middle digits on the card as well as the security code on the back of the card.

When taking photos, don’t forget to include all corners of the document so that it doesn’t appear cropped!

Tips & Tricks

For security purposes, please note that you need to send your documents from the email address registered to your Vera&John account.

Please make sure that the quality of your documents is good, and the information is easy to read.

Need some extra guidance? No sweat, our verification experts are ready to help you out on support@verajohn.com.

Please note that all documents should be sent to support@verajohn.com.

Remember that our agents may get in touch with you to ask for additional documents based on your account activity.

Here’s a few other points to keep in mind:
  • We only accept images in colour in any of the following formats, BMP, PNG, JPG and PDF.
  • The email can’t contain documents that together exceed 10MB, if they do, you can send your images in separate emails.
  • All four corners must be visible within the frame of the image.
  • You can take photos with your mobile phone. But be sure to send the pictures in high resolution.
  • Don’t save your images in any editing program or app. Kindly send the pictures unedited.
Why do I need to verify my account?

We operate under a license issued in Curaçao. This helps protect our players in many areas. However, to comply with the requirements of such a license, we’re required to follow certain procedures, such as requesting various documents to verify player identity.

The processing of such documents is equally scrutinised by the regulator, and as it's a requirement for all licensed operators, these procedures are advanced, safe and secure. Of course, we’re more than happy to answer any questions that you may have regarding this area.

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