A: Yes we do! We will automatically redirect you to our mobile theme if you try to access Vera&John on your mobile device

A: No, you can login with your usual account information

A: Yes, we offer the same deposit bonuses as on the regular website. You can read more about bonuses on the mobile theme or on www.verajohn.com.

A: You can contact us via email daily between 9:00 - 01:00 AM CET. Vera&John live chat and phone support are also open daily between 15:00 - 23:00 CET. If you have any queries outside these time frames, please feel free to send us an email and we will get back to you as soon as possible. Talk soon!

A: Click on "Forgot Password" at the top bar (assuming you have not logged in) then enter your e-mail address and a new password will be mailed to your registered e-mail address.

A: At Vera&John you use your e-mail address to login. Click on "Forgot Password" at the top bar (assuming you have not logged in) then enter your e-mail address and a new password will be mailed to your registered e-mail address. If this doesn't help please contact support.

A: Easy peasy! Simply go to My Page and click on Account settings, you can find everything there.

A: In order to make a deposit to Vera&John you first need to register your own account. If you don’t have an account with Vera&John yet, you can register by clicking on the signup button on the home page. After you have registered your account, log in and click the "My Wallet" button which you can find in the middle of each page. When you have chosen the method that suits you best you enter the relevant account information and the funds will be credited to your account according to the time stated in the information. Most of our deposit methods are instant!

A: Yes, we take a fee on deposits. The fee can vary between different payment options. You can find more information on the deposit page. All withdrawals of more than 500 kr are free though!

A: The deposit procedures currently accepted at Vera&John are bank transfer and card transactions such as VISA, MasterCard, Moneybookers, Neteller, Paysafe card Instant bank.

A: With card transactions the minimum deposit amount is €10. After ten transactions/attempted transactions within one day, the card will be temporarily blocked from the site for 24 hours. Credit card deposits might fail also if your 3D-secure code is missing or if it does not exist, in which case you are advised to contact your bank where you can get your 3D-secure code for card transactions.

A: You request a withdrawal under “My account”, where you select “Withdrawal” and then the method you wish to use. Vera&John does impose a €5 fee for withdrawals of €50 or less. Withdrawals of €50 or more are free of charge. In addition, your financial institution may charge a fee for the transaction. Withdrawals by bank and VISA take between two to five banking days to reach your account. Withdrawals by e-wallets take up to one day.

A: Our goal is to process all withdrawals within 72 hours. For security reasons we process all withdrawals individually. For security reasons Vera&John will always ask users for documentation in order to process the first withdrawal.

Make sure your personal details are up to date; this will make the process quicker.

A: It might happen, for whatever reason, that a game round is not finished. If a slot game gets disconnected or stuck while spinning, the round will be completed even though you are not in the game. Any winnings will automatically be added to your Casino Cash. But if free spins are won, you will be able to continue the round and the free spins will still be available!

A: At Vera&John we believe in Fair Play, and our customers' satisfaction with their gaming experience. While the unpredictable nature of gaming is the very reason it holds fascination for players, it also means that on some occasions guests experience very good fortune and on other occasions they don’t. Our business partners and suppliers are of the highest calibre and we only work with people who share our passion for fair gaming. All our Casino game results are generated by a computerized Random Number Generator (RNG).

A: Vera&John offers a variety of bonuses which means that you get a bit of extra money to play with. For example you can receive bonuses by depositing money or when you log in to your account for the first time. These bonuses can vary in size and shape. What is common for our bonuses is that the money needs to be turned over a set amount of times (usually 40 times) before you can request a withdrawal from your Vera&John account. You can find the specific wagering requirements of the bonus from the bonus page. Wagering on Video Poker or any Table games (including Roulette and Black Jack) does not count towards the wagering requirements.

A: Click Tools and then Internet Options. Select the Privacy tab and then click Sites. In the Address of website, enter verajohn.com and then click Allow. Then click OK and OK again.

A: To take a screenshot with your Windows (PC) computer, begin by having the window you wish to take a picture of visible on your screen. When you have the window in front of you, press the Print Screen button on your keyboard. It is often shortened to PrtScn.

You can now paste this as an attachment in a email to us.

A: To take a screenshot with your Mac OS computer, begin by having the window you wish to take a picture of visible on your screen. When you have the window in front of you, press Cmd-Shift-3. A picture of your screen will then be saved on your desktop in PNG format. To take a screen image of a specific area press Cmd-Shift-4.
You will now get a marker on your screen, Move it to the outer top area where you want to start the image. Press and hold the left mouse button, move the marker until you have marked the intended area. Release the left mouse button. Your Screen capture is automatically saved on your desktop.

You can now send this as an attachment in a email to us.

A: 1. Internet Explorer 7.0 or later
To disable pop-up blocker in Internet Explorer 7, click the Tools menu located in the far right corner of your browser. A dropdown menu will appear where you will find Pop-up Blocker. Once you have selected this menu item, a sub menu will appear. In this submenu, select Turn Off Pop-up blocker.
2. Mozilla Firefox
In the top menu of your browser window, click Tools followed by Options. In the options window, click Content. From the content page, untick Block pop-up windows and click OK.
3. Google Chrome
Click the wrench icon in the upper right corner and, in the drop-down menu, select Options. Then go to the tab called Under the Hood and click the button Content settings. Go to the Pop-ups tab and select Allow any site to show pop-ups.
4. Safari
Go to the Safari menu and select Preferences. In the preferences window, go to the Security tab. Then untick the Block pop-up windows box.